Windows 10: Potential solution to System freeze and audio problem

This is a potential solution that worked for me in regards to a problem discussed in this thread: https://answers.microsoft.com/en-us/windows/forum/all/system-freeze-and-audio-problem/1d742809-a22f-492e-b121-e830388a724eI was not able to post my solution to that thread as it is locked so I wanted to create a new thread to help people in the futureThe problem is as follows: Regular computer usage, then there is a sudden freeze for a couple of seconds to a couple of minutes. After the freeze, Realtek High Definition Audio Manager pops up as if you've disconnected some of your audio devices.My so

:)

 

Audio Problems

Hi there SimonWildZX, I will be your Independent Advisor for today, I hope we can both resolve your problem.

May I suggest to completely uninstall all Audio drivers listed in the Device manager including the headset. Please make sure to completely remove.

Here is how to do it.

Here the steps to completely remove a Device off your computer.

Step 1. Use shortcut keys Win + X on Windows 10.

Step 2. Select Device Manager.

Step 3. Expand the entry Sound and Audio devices. Right-click the problematic device and select Uninstall device.

Step 4. You may need to check the option Delete the driver software for this device, and then click the Uninstall button.

Step 5. Reboot the computer.

Repeat the steps in all the Audio devices listed.

Then reboot. then test the headset again.

 

Windows 10 1709 System Restore problems...

That seems to be an attempt at Option 2 in the tutorial, which requires you to
a. Boot to a command prompt (Did you?)
b. You then seem to be mixing steps 3,4 and 5, thus your command is incorrect.

I suggest Option 1 is easier.

If you still have problems, please repost listing each specific step and saying which option from the tutorial you are using. Thanks.

 

Audio Flipping sides problem

Hi,

Welcome to Microsoft Community and we appreciate your interest in Windows 10.

Let help you to fix the issue.

To understand the issue better, provide us more information.

• 
  Is the issue is specific to only export stream videos?
  
• 
  Try playing other videos/audio and let us know the status?
  

I appreciate the steps you have performed. Let’s try simple steps and check if this helps. Follow the below steps provided.

Step 1.

I would suggest you to run sound audio troubleshooter, it will automatically detect the problem and fix it. Follow the below steps.

• 
  Press Windows key + R and click on
  Control Panel.
  
• 
  Click on View by: category and click on
  Small icon.
  
• 
  Now click on troubleshooting and click on
  Hardware and Sound.
  
• 
  Click on Playing Audio and Click on
  Next button.
  
• 
  Click on Advanced on the Audio troubleshooter dialog box and click on Run as administrator (Enter the credentials if required).
  
• 
  Click on Next and follow onscreen instruction complete the Audio troubleshooter.
  

If the issue still persist, try the below steps.

Step 2.

I suggest you to set the headset as default and check.

• 
  Right click on the on the sound icon on the Windows taskbar.
  
• 
  Click on Sounds and click on Playback
  tab.
  
• 
  Click on the headset and set it as default by clicking on the
  Set default button.
  
• 
  Now click Apply and OK.
  

Hope this helps. Post us with the status we will be glad to help you.