Windows 10: Power and battery settings reports screen is always on?

Just a bit of a weird issue with my new laptop. The Power & Battery settings says my screen is always on even when it has been switched off and unplugged?

:)

 

Battery Report

Hi jon_556, my name is John D. an independent advisor happy to help you with this.

Regarding the battery report showing a 10000% capacity remaining, this is likely an error or glitch in the system. It's not possible for a battery to have more than 100% capacity.

There could be a few reasons why the battery report is showing an incorrect capacity number. It's possible that there was an error in the command used to generate the report, or there could be a problem with the battery itself or with the computer's power management system.

To troubleshoot this issue, I would suggest starting with some basic troubleshooting steps such as:

> Restarting the computer and generating a new battery report to see if the issue persists.

> Checking the computer's power settings to ensure they are set up correctly.

> Running a battery diagnostic test to check the health of the battery.

> Updating the computer's firmware and drivers to the latest versions.

I hope this information is helpful to you.

Best regards,

John D.

Independent Advisor

 

Battery report

Gabriela,

I have very precise records of when I swap over my batteries [because I run battery reports both before & after] and the moment of opening up the computer or changing the battery does not show up in my battery reports.
- My Battery report section Usage history - History of system usage on AC and battery goes all the way back to when the computer maker finished setting the computer up [and then posted it to me]. Your corresponding records seem to show the same.
- I know of no command to reset the parameters listed in a battery report.

The Start time entry you circled in red shows the time that the computer was turned on or awakened on battery power. There is no indication of anything dishonest being done. Windows re-starts that list whenever it feels like it. There is nothing significant in that entry at all. Just for example, my Battery report Start time entries are only showing for today but the computer was in use yesterday and earlier on battery.

Denis

 

System Power Report - excessive battery drain caused by NoHwDrips.PMC_XHCI_ACTIVITY

Hi,

Thank you for writing to Microsoft Community Forums.

To have better clarity on the issue, answer the below listed questions and get back to us.

1) Since when are you facing this issue?

2) Did you make any changes to the computer prior to this issue?

Meanwhile, try the following troubleshooting steps.

Method 1: Power Troubleshooter.

Go to Settings > Update and Security >
Troubleshoot and run the Power troubleshooter.

Method 2: Reset Power Plan.

Step 1: Click on the Start Menu and search for
Command Prompt.

Step 2: Right Click on the Command Prompt and click on
Run As Administrator.

Step 3: Now, type the following command and hit Enter.

• powercfg –restoredefaultschemes

Step 4: Once you have entered the above command, exit from Command Prompt > Restart the PC once for the changes to take effect and check for the issue.

You may also refer
Troubleshoot Battery Issues and see if this helps.

Hope it helps.