Windows 10: Power management / Disabling Devices

Having a ridiculously annoying issue where a USB mouse on a laptop will turn itself off with power managementWHILE DEVICE IS IN USE. The temporary fix is to disable the power management but it continually turns itself off. we switched to Bluetooth devices due to the frustration of our users, affecting at least 10 devices. But now after some time the Bluetooth decides to shut off. What is going on here!? I have searched the and barely found any information on this but with how much it is affecting users here alone I doubt its just us.

:)

 

Platform Power Management CapabilitiesCI Express Active-State Power Management (ASPM) Disabled

Hi,



Thank you for writing to Microsoft Community Forums.



We understand your concern with the battery report. Active State Power Management or ASPM is a power management protocol used to manage PCI Express-based serial link devices as links become less active over time. It is normally used on laptops and
other mobile Internet devices to extend battery life.



In order to get clarity and to assist you accordingly, please reply with the answers to the questions below.

• What is the make and model of the PC?
  
• Are there any devices connected to the computer?

Please respond to the private message with the required information for further investigation. However, we would suggest you to perform these steps.



Change the advanced power plan settings.

1. Right click at Windows Start menu icon and select Control Panel.
   
2. Set the View by to: Small icons.
   
3. Click on Power Option, then click on Change plan setting.
   
4. Select Changeadvanced power settings.
   
5. Scroll down and expand PCI Express and
   Link State Power Management
   
6. Change the option for both On battery
   and Plugged in to Maximum power savings.
   
7. Then click Ok.

We await your response.



Aditya Roy

Microsoft Community – Moderator

 

Fingerprint issue/Power Management

already tried the credentials service one, not of any help. I guess the only fix is from the power management tab

1. Press Windows Key + X and choose Device Manager from the list

2. When Device Manager opens, locate your fingerprint reader. It should be located in Biometric Devices section.

3.Right click your fingerprint reader and choose Properties

4. Navigate to Power Management tab and uncheck Allow the computer to turn off this device to save power.

5. Click OK to save changes.


I want to follow this step but I cannot find the power management tab.

 

Disable "Power Surge on USB" message

Hi David,

If the system detects that a USB port is going over the power limit, the system is set to notify the user by default. However, since you mentioned that you're still getting the notification after you disabled the alerts, we suggest following these steps
instead:

• Right-click the Start button.
• Choose Device Manager.
• Click the drop-down arrow beside Universal Serial Bus controllers.
• Right-click anything that has USB Host Controller in its name, and select
  Properties.
• Go to the Driver tab and select Uninstall.
• Restart your computer. The driver will be reinstalled automatically.

Let us know if the error notification disappears after following these steps.