Windows 10: PowerPoint 2016 - All presentations blank

A strange issue, hoping someone has a fix or workaround.

Starting a few hours ago, all my PowerPoint presentations are blank as shown in screenshot:





Notice that the presentation shown above is (should be) full with graphics and text, each slide, and was shown correctly only a few hours ago. It is also correctly shown online as it's saved on OneDrive, I can see it and work with it in PowerPoint Online. This issue only applies to PowerPoint 2016 desktop app.

The above is just an example, all my presentations are blank at the moment using PowerPoint desktop app, all fully OK when seen online. Also, when making a new presentation I can only add text but not change design or background image.

Windows 10 PRO x64 Build 16170 EN-GB, Office 2016 Build 7967.2082.

Any ideas welcome.



:)

 

On screen video image flashback issues, Windows 10, Nvidia 870m, SSD hard drive

Which version of PowerPoint is it?

If its PowerPoint 2016, could you give this a try?

https://arcanecode.com/2017/12/10/fixed-powerpo...

 

surface pro 4

That error indicates that the PowerPoint presentations you are downloading are corrupted. Click Repair and see if your version of PowerPoint can indeed repair the presentation and then save it to your hard drive . . . If PowerPoint cannot repair the presentations,
contact that website you are downloading the presentations from and report that PopwerPoint (your version - 2016, 2013 . . . etc.) is unable to open their files and they should be able to remedy the situation!

 

Looks like a display driver issue, has windows update just delivered a new (broken) driver?

 

How could it be a display driver issue when everything else works? I mean absolutely everything, I can even play the same presentation in browsers from OneDrive.

Only failing application is PowerPoint 2016. Office repair options used, no change.

 

Powerpoint is accessing the driver's functions directly, probably using functions not available (or not used the same way) in the browser. It wouldn't hurt to see if you had your driver updated about the time this problem started.

 

Would it be too large to post, maybe compressed to meet requirements of the site? I have Office 2013 on a computer and could check it for you.

 

Thanks but I already know all presentations work on other machines, also they all work online when seen on OneDrive or embedded on other sites.

There's nothing wrong in my presentations, it's just that on this one PC they suddenly started to show blank slides, no content.

 

Update: complete removal and reinstall of Office 2016 did not fix this, issue remains.

All other Office desktop apps working perfectly, everything else in Windows working as well.

 

Hi there

@Kari

not sure what the problem is -- works fine on my machines

I've got the latest versions though -- there was another update today.

Perhaps try and do the updates and see what happens

Here's the latest version :






Cheers
jimbo

 

Hey Kari did you figure this out?

I tried replicating your issue but all is good here. Same 365 Office version as yours, Windows 10 version though is 1703 (Build 15063.138).

Anyway I did a search online and though I found blank slide issues, no credible solution. Just curious if you fixed your though.

Thanks.

 

No, have found no solution. All other Office desktop apps work perfectly, everything else (Windows, software, drivers) work perfectly. PowerPoint 2016 is the only issue.

Going to clean install W10 build 16176 later tonight or tomorrow, most probably this will be resolved with a clean fresh install although it would be nice to know what is causing this.

Interesting detail: Office is activated with my O365 Business email. However, when launching PowerPoint, it tells I need to reactivate entering my email. No other Office app asks this reactivation.

 

Now that's weird as you should only need one (email) account to activate the entire suite. The only time this wouldn't apply is if you've bought separate Office apps. In that case you'd just need to supply the PID.

Case in point, I've Office 365 (Word, PP, Excel, Outlook, etc); However I've also got Visio 2016 & Project 2016. Since these were purchased outside the 365 suite (aren't part of 365) I have to activate them by providing a PID key, not my O365 credentials.

Anyway not sure why your PowerPoint app would need a separate activation from the rest of your O365 suite; especially if it is part of the suite. You need to look into that one.

Let us know.

 

An update:

This issue forced me to clean install W10 Education x64 Insider Preview. After installation updated all drivers and installed Office 2016. Again, everything else work without a single smallest issue but the PowerPoint 2016 issue remain: all existing presentations are shown blnak, can't add any graphics / images / backgrounds in new presentations.

I am able to create presentations with default white background and text, nothing else. No existing presentation can be edited.

 

Kari,

I´m experiencing exactly the same behavior with my PowerPoint. Also tried several things, but nothing worked. In the meantime I am on Insider Build 16176, but still ...

I can work on my slides with PowerPoint Online, can export ist properly as an PDF, but in the PowerPoint Desktop application everything is just blank.