Windows 10: Premiere Pro unresponsive on Secondary Display after Windows update.

I have an HP Victus laptop RTX 3050ti. I am using an external Display Dell u2722de. After a Windows update, the Premiere Pro timeline and project panel elements become unresponsive on the external display. I can't drag them. Premiere Pro works fine when I open it on the Laptop screen or Make My external screen the primary display. Also if I turn off the laptop screen and only use the External screen Premiere Pro works fine. I reinstalled the Premiere Pro, all the Nvidia graphics, and the control panel. Looks like Windows is the culprit here.Kindly Help!

:)

 

Can't get Adobe Premiere Pro to work anymore. Please Help!

Hi Jon,

Welcome to Microsoft Community and we appreciate your interest in Windows 10.

Let me help you to fix the issue.

To understand the issue better, please provide us more information.

• 
  What exactly happen when you try to import any content?
  
• Do you get any error message/error code?

Let’s try simple steps and check if this helps in resolving the issue. Follow the below steps.

Step 1.

I would recommend you to uninstall/reinstall the Adobe Premiere Pro and check if this helps.

• 
  Press Windows key + R, type appwiz.cpl
  and hit Enter.
  
• 
  Now locate for Adobe Premiere Pro, right click on it and uninstall the program.
  
• Once uninstalling is done restart the computer and try installing again.

If the issue still persist, try the below steps:

Step 2.

I suggest you to uninstall the Adobe Premiere Pro and install the program in compatibility mode and check.

• 
  Follow the above steps to uninstall the program.
  
• 
  Now Right-click on the setup file and select Properties.
  
• 
  Select Compatibility tab.
  
• 
  Check Run this program in Compatibility mode.
  
• 
  Let the program install and then check the functionality.
  

Hope this helps. Post us with the status we will be glad to help you.

 

Windows 10 1909 Causes Secondary Hard Drive to not be Recognized

Installing the Windows 10 1909 Update causes my secondary hard drive to not be recognized.

Steps to confirm issue:

• Secondary drive not visible in Windows Explorer
• Secondary drive not visible in device manager
• Secondary drive not visible in disk manager

Steps to replicate issue:

• Installing 1909 update

Steps to resolve issue:

• Uninstall 1909 update

Since updates can only be delayed for so long, an actual fix would be appreciated.

 

HEVC installation problem impact on Premiere Pro

Dear Eldianthor

Welcome to Microsoft Community.

I understand that you are getting the error "This files requires the HEVC ......." when using Premiere Pro. So you downloaded HEVE Video Extensions from the app shop, but you encountered the error "This App will not work on your device."



Based on the screenshot you have shared, it appears that you have completed downloading HEVE Video Extensions. there are a number of possible causes for this error, you can try the following steps to see what the problem is:



The Microsoft Store cache may be causing the problem, you can try clearing the Microsoft Store cache.

• Search for cmd in the search box, select run as administrator
  
• type wsreset.exe. Press enter.
  

The Microsoft Store itself may have a data file error, find Microsoft Store in Settings - Applications and select Advanced Settings - Reset.



Restart the application identification service.

• Open Run by pressing win+R on your keyboard
  
• type services.msc in Run and press enter to open the Services window.
  
• Scroll down to find the Application Identification Service.
  
• Stop it and then enable it.
  

If you have downloaded HEVE Video Extensions and Premiere Pro still does not start. This may be a problem with the Premiere Pro software recognising HEVE Video Extensions and I would love to help you, but as this is a Microsoft forum and I don't know much about Premiere Pro, I may not be able to help you further. You can discuss this further with technical support professionals and users in the official Premiere Pro forums.

Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate and safe information. Watch out for ads on the site that may advertise products frequently classified as PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

If the problem is still not solved by the above steps, you can share the recent progress with me in the reply. I will work with you to try other possible solutions to resolve the problem.



Thank you for your patience and understanding, and we look forward to your reply.





Best Regards,



LucyW-MSFT | Microsoft Community Support Specialist