Windows 10: premium card games

On February 18, 2020 I paid $19.94 for the Premium package for the microsoft card games. You have taken away this designation and I am now getting ads. Please fix this.

:)

 

premium gaming account

Hi Kathryn,

There a corrupted profile is one of the possible reasons why you are seeing ads before playing games even your profile has a subscription or a premium account. To help you resolve this concern, I need to gather more details. Kindly answer the questions below:

• When did the issue start?
• Are you experiencing this concern with all of your games?
• Have you made any changes on your computer prior to this concern?
• What are the troubleshooting steps you have done so far?
• Have you tried uninstalling and reinstalling the affected game?

In the meantime, I suggest that you perform the troubleshooting steps below:

Step 1: Run the troubleshooter for Windows apps using the link below. This can help remove problems with an app from Microsoft Store.

Click here

Step 2: Check for updates for apps and games from Windows Store. Kindly click the link below to proceed:

Check for updates for apps and games from Windows Store

Step 3: Delete Temporary files. This will help delete temporary files that have been stored on your computer.

1. Click Start and click Settings.
2. Select System.
3. Select Storage.
4. Select This PC.
5. Click Temporary files.
6. Choose Temporary files.
7. Click Remove files.

Step 4: Reset the game from the Settings menu.

1. Click Start and click Settings.
2. Select System.
3. Select Apps and features.
4. Find the game and click Advanced options.
5. Click Reset. You need to restart your computer to let the changes take effect.
   

Kindly update us with the results, so that we can assist you further.

 

SOLITARE CARD GAME

Hi,



Thank you for writing to Microsoft Community Forums.



We understand how annoying it could be when the Solitaire card game is getting timed out.
In this scenario, we would suggest you to reset the Solitaire game from Apps and feature.



Steps to reset the Solitaire app.

1. Press Windows + I key from the keyboard to launch
   Windows Settings.
   
2. Select Apps. Click on
   Apps & feature from the left pane.
   
3. Search and select Solitaire app and click on
   Advanced options.
   
4. Click on Reset and follow the onscreen steps.

However, if the issue still persist. I suggest you to get in touch with the

Microsoft Casual Game support team, and they help you with the appropriate details regarding this query.



Regards



Aditya Roy

Microsoft Community – Moderator

 

Card games lagging!

Hi Helena,

If it's an online game, the lag issue may have been caused by your Internet connection. It can also occur due to the game server issue. We'll need to gather a bit more information to better identify what's causing this. Kindly answer the following:

• Have you made any changes prior to this issue?
• What card game are you having issues with?
• Is the issue the same with other games?
• What troubleshooting steps have you done so far to resolve the issue?

Meanwhile, if the card game you're playing is downloaded from Windows Store, we suggest running the
Windows apps troubleshooter. The apps troubleshooter can help resolve issues with games and applications downloaded from Windows Store.

Regards.