Windows 10: Premium Jigsaws and points problem

Hi. Help!

Just setting up a new computer and trying to open Microsoft Jigsaws for which I have paid the premium. It doesn't want to give me the Premium version or let me have my points. Advice please. Thank you

:)

 

Microsoft Jigsaw Will Not Load

I was getting Error Code: 0x803F8001 both before and after "uninstalling" Microsoft Jigsaw. It worked perfectly for years, but stopped working within the last week. It would start to load, and eventually bomb out. I have tried the following suggestions:

• Uninstall Jigsaw. Now I cannot reinstall Jigsaw. Get Error Code: 0x803F8001
  

• All steps above from Jomari Arc . Step #4 took longer than expected, but it did eventually do what you
  said. These steps did not allow me to reinstall Microsoft Jigsaw.

• Microsoft Windows Store App. Troubleshooter - It ran and said it fixed a "possibly corrupted cache" . This did not allow me to reinstall Microsoft Jigsaw.

In a similar community, titled "Microsoft Jigsaw Error code Ox803F8001", I tried all of the steps from Loraine Mon, from this link: Microsoft Jigsaw Error code Ox803F8001

Again, this did not allow me to reinstall Microsoft Jigsaw. Messages are "downloading", then "acquiring license", and then it errors out with Error Code: 0x803F8001

Day after day, same problem. Xbox and Store and Solitaire all work fine. Microsoft Jigsaw is the problem. When it was installed, it bombed out trying to open. After "uninstalling", it will not reinstall.

 

Problem with Microsoft jigsaw Premium

Problem:

1. I ran the latest update for Windows 10 (64)

2. Now Microsoft jigsaw premium says my subscription has expired (Good till 7/20/2020)

3. It won't let me upgrade because it says I already have it?

Fix attempts:

1. I re-verified all my software is current

2. I have un-installed and re-installed the game

3. I ran trouble shooter

Didn't help

Any suggestions

Thank you

 

Microsoft Games. JIGSAW Premium

Thanks for the prompt response Pierre. To further isolate the issue, we suggest that you check your Premium version of the game
Jigsaw on your account through this
link.



If you can see that your account already has the Premium version and still asking you to renew it, we strongly recommend that you get in touch with our Jigsaw support page. To proceed, you may click this

link.

Should you need further assistance, feel free to post.