Windows 10: PREMIUM STATUS FOR MICROSOFT SOLITAIRE COLLECTION STOPPED WORKING

I had to reinstall the Microsoft Solitaire Collections game and when I did, the Premium Status was no longer working, so I'm back to getting those pesky ads again. In October I paid$14.99 for the annual upgrade. I posed this question about a week ago to the community, but none of the suggestions worked. So, once again I'm pleading for help. I have thought about getting a refund and repurchasing the upgrade. Can anyone please help me resolve this problem, either by fixing it...or telling me how to get a refund . I'm looking forward to hearing from you. Thank you. - Barbara

:)

 

Microsoft Solitaire Collection Premium Edition?

My Microsoft Solitaire Collection Premium Edition has quit loading. Any suggestions? I am a computer idiot.

 

Microsoft Solitaire Collection Premium

Recently, I had a computer with Windows 10 Pro and Microsoft Solitaire Collection on it that would not let me upgrade to Premium. Every time I clicked on the $1.99 button to upgrade to premium, it would tell me to reinstall Microsoft Solitaire Collection
from the store. Yes, we reinstalled from the store multiple times without any success.

So... We created a secondary logon to the machine for Windows. Once the new account was created in Windows, we started up Microsoft Solitaire Collection and logged into the original XBox account that we wanted to upgrade to Premium. Solitaire popped up the
screen with the prices and we clicked on $1.99 and it finally took! YAY! Or so we thought. The new Windows account now has a premium copy of Microsoft Solitaire Collection. The original account on Windows also has Microsoft Solitaire Collection and uses the
same xBox Live account. But the problem is that the new account on Windows is the only one that accepts the premium upgrade. The original account on Windows with Solitaire is refusing to accept the premium upgrade. I don't want to run two Windows accounts
for a stupid game and I don't want to have to move all of my files over to the new account. Did I do something wrong? Please don't tell me that I just wasted $1.99 plus the $1.00 hold on my card...?

FOUND THE PROBLEM: Alright. The first account used one hotmail login and the second account used another hotmail login for Windows. The $1.99 went to the secondary hotmail account instead of the xBox Live account. Is there anyway to move the premium status
between accounts?

 

Microsoft Solitaire Collection Premium Edition

I paid the annual fee for the Premium Edition of the Microsoft Solitaire Collection but suddenly this past week it stopped working. Who do you contact to get this restored to eliminate ads. I also have the premium edition for Ultimate Word Games and
it works as it should