Windows 10: Press Y to reset fTPM, if you have BitLocker

I press “Yes” , tell please me what will happen now? did I do it right? what does this mean

:)

 

fTPM/PSP NV corrupted or fTPM/PSP NV structure changed. Press Y to reset fTPM

Hello community
This error that occurs on an irregular basis maybe once a month on average: "fTPM/PSP NV corrupted or fTPM/PSP NV structure changed. Press Y to reset fTPM"

This is very annoying because it takes several tries for the BIOS to understand when I press 'Y' so I need to hard reset the computer several times and then it takes 10 minutes after rebooting itself several times to start up instead of the 4 seconds startup.

The motherboard Gigabyte Aorus Xtreme was very expensive to me €550,-- bought in February 2023 with a 5900X AMD processor and all other high-end components inside.

Why is this happening, I don't think I'm using bitlockerr unless this is one of those encryption problem Windows is forcing on me. How can I fix it?

Kind regards.

 

New CPU installed, fTPM/PSP NV corrupted or fTPM/PSP NV structure changed (NO NEW CPU INSTALLED)

I understand that you're facing a concerning issue with your Asus Strix G15 laptop. The message you're receiving seems related to the Trusted Platform Module (fTPM) or Platform Security Processor (PSP), and it's asking you to reset fTPM due to a perceived change in CPU or corrupted structure.

Here are some steps you can consider:

1. Contact Asus Support:
   
   • Since your laptop is relatively new and likely under warranty, reaching out to Asus support is a good first step. They may have encountered this issue before and can provide specific guidance tailored to your laptop model.
     
2. Check for BIOS/UEFI Update:
   
   • Visit the Asus support website for your laptop model and check if there are any BIOS or UEFI updates available. If so, consider updating the BIOS as it might contain fixes for such issues.
     
3. Press 'Y' to Reset fTPM:
   
   • Some users have reported that pressing 'Y' to reset fTPM resolved the issue for them. However, this might impact BitLocker or encryption settings, so proceed with caution. If you don't use BitLocker or encryption, this might be a viable option.
     
4. Verify BitLocker and Encryption Settings:
   
   • Even if you think you don't have BitLocker enabled, it's worth double-checking. Go to Control Panel > BitLocker Drive Encryption and verify the status of your drives. If it's not enabled, this might not be the root cause.
     
5. Check for Windows Updates:
   
   • Ensure that your Windows operating system is up-to-date. Sometimes, Microsoft releases updates that address compatibility issues with certain hardware configurations.
     
6. Perform a Clean Windows Install:
   
   • If the issue persists and you've exhausted other options, you might consider performing a clean Windows install. This can help rule out software-related issues.
     
7. Backup Important Data:
   
   • Before making significant changes, ensure that you have a backup of your important data. If you need to perform a clean install, you may lose data on the system drive.
     

Remember, if you're not comfortable performing certain steps, it's advisable to wait for guidance from Asus support or seek help from a professional technician to avoid potential data loss or further complications. As you've already reached out to Asus, they should be able to provide more specific assistance based on the details of your laptop's configuration.

 

After Windows update received ftPM Message but this is not a new CPU, how should I move forward?

Hi,

I'm Rodrigo and I'll help you.

If you do NOT have Bitlocker encryption enabled, you can press Y to reset fTPM, if you have Bitlocker encryption enabled, find your Bitlocker key before resetting fTPM.