Windows 10: Pressing eject button on laptop DVD drive locks up Windows 10 Ent

When I press the physical eject button on my laptops DVD drive Windows 10 completely locks up. Tray doesn't open either. Frozen cursor, ctrl alt del does nothing. I have to force a shutdown by holding the power button down. Going to My PC, right clicking the drive and selecting eject does work though. ASUS K65DE running Windows 10 Enterprise, clean install several months ago. Almost never use the optical drive so only just noticed this recently. Other than this Windows runs normally and the drive is usable. Device manager shows nothing out of the ordinary. Worked fine in Windows 8.1. Stock Windows supplied drivers used on all hardware. I haven't got a clue what to look at or where to go with this issue? I debated whether to post it here or in the software section.

:)

 

DVD Drive problem

When you say DVD drive is not listed, does that mean it is not detected in Device Manager?

Basicly it lists C:/ and D:/ which are both Hard drives, but there is nothing shown for the DVD drive.

What happens when you press the eject button?

The DVD drive ejects if you press the eject button on it, but Windows 10 does not register that it is open. Same as when a DVD is in it, the drive reads it, and windows is suppose to show this but it doesn't.

What does it exactly mean when you say “ it is not registering it”?

Basicly it does not see that drive. Has no knowlege of it, as if it does not exist.

Trouble is, that Windows 10 was suppose to install, and leave everything set as it is. But for me it did not do that, and left out something that is useful, when it comes to installing a program. The DVD drive work for windows 7, and was in the list of
drives.

 

How do i play a disc i've loaded and how can i eject it out of my computer.

Hi Julia,

Is the disc a DVD?

Windows 10 does not support DVD playback by default

If it is a DVD, click the link below to download the VLC player, you can use that to play DVD's

Official download of VLC media player, the best Open Source player - VideoLAN

To eject the disc, on the front of the DVD drive is a small button, press that to eject the disc . . .

 

Sounds like a driver issue or maybe needs a firmware upgrade for the dvd drive. Get the DVD model number from Device Manager and go to the drive mfg web site and look for a firmware upgrade.

 

I'm on it, Google is just throwing up those garbage driver finder program sites though. It's a Matshita dvd-ram uj8c0 according to Device Manager. I'll keep looking though.

 

Another alternative, if you don't really use the dvd drive, there are hard drive caddies available that fit in the laptop dvd slot and allow you to install a 2nd hard drive in the laptop.

 

It has dual drive bays, 17.3 inch screen. I already have 2 SSD drives in it. The DVD drive is usable, I just have to remember not to press the eject button. I hardly ever use it to be honest. I'd still like to sort it out if possible though.

 

I would also check and make sure the laptop has the latest bios from the mfg.

 

Just did that and flashed to newest BIOS via BIOS easy flash utility. It updated and verified. Laptop won't boot up now and I can't get into the BIOS. I've gone from bad to worse now. I've flashed it this way before with no issues. Time to contact ASUS tech support, not looking forward to that. All I get now is the ASUS logo flashing up over and over. I have to hold the power button down to get out of it. It's out of warranty now so looks like I bricked it. *Sad

 

I think I have it working again? It would not boot with my second SSD drive plugged in for some reason? I removed it, reinstalled (clean install)10 Pro on the first drive. Laptop booted Ok. Plugged the second drive in and no go, it just flashed the ASUS logo over and over. Took the drive back out and did a clean on it from my desktop PC. Plugged it back in and laptop booted up. I just formatted it and am coping my Data back to it from my external drive. Then I'll reboot and cross my fingers. Maybe the lockups, and forced shutdowns from the eject button messed things up? Time will tell. Right now I need a drink, as in alcoholic beverage. *Drink1

 

Everything seems to be back to normal now, except the eject button, still locks up Windows when I press it. I'm now running 10 Pro clean install. It looks like Matshita was taken over by Toshiba. I didn't get anywhere on the Toshiba site. At a dead end for now. Just have to remember not to press the eject button.

 

Try the free version of Auslogics Driver Updated I have the paid version but recommended the Free Version to some one today and it cured their driver problem they had

 

I'm not a big fan of those Driver Update utilities. They almost all ask for money to actually download and install the drivers. And some of the drivers they claim are out dated, aren't. If it works for you that's great, just not my cup of tea. I'll have a look see at their web site.

 

Looks like it was the drive? I swapped it out for another one and now I can press the eject button on the tray and it works without the lock up.