Windows 10: Print Error : Event ID 372

The document Print Document, owned by Username, failed to print on printer HP Officejet Pro 8620. Try to print the document again, or restart the print spooler.

Data type: RAW. Size of the spool file in bytes: 155393. Number of bytes printed: 0. Total number of pages in the document: 1. Number of pages printed: 0. Client computer: \\workgroup. Win32 error code returned by the print processor: 2147500037. Unspecified error


Please any body find this error and any solution for this?

OS : win 10 64bit

:)

 

Printer fails with Event ID 372 on Win 10

Thank you for the quick response.

I had previously used the troubleshooter which didn't change the behavior. I did retry the steps that you had outlined.

It is interesting that I was able to temporarily add a different printer and it did work properly so it seems to be isolated to this printer and driver.

When running a print test page after following the steps that you had outlined, I did see that there were 2 files that were created in C:\Windows\system32\spool\printers when I attempted to print a test page. FP00001.SHD and FP00001.SPL. They were deleted
when I canceled the print job.

The error event (ID 372) with the same message as above was generated by my attempt to print to this printer.

Let me know if you have any additional tests that may help to resolve this issue.

Thank you.

 

Event ID 372 - Error code 2147500037 preventing printing to HP Envy 5644

My Windows desktop will not print to my Wirelessly connected HP Envy 5644. The problem started when the Win10 1709 update was installed last year. I had hoped that subsequent updates would cure the problem but they have not.

What happens is that when I send to the printer, the job appears in the printer queue, but is removed after a few seconds with no printing. There is no warning from the HP drivers that there was a problem but a Windows event is generated with the folowing
details:

Printservice error 372 - The document Print Document, owned by Malcolm, failed to print on printer HP ENVY 5640 series (Network). Try to print the document again, or restart the print spooler.

Data type: RAW. Size of the spool file in bytes: 107210. Number of bytes printed: 107210. Total number of pages in the document: 1. Number of pages printed: 0. Client computer: \\WIN10. Win32 error code returned by the print processor: 2147500037. Unspecified
error

Details:

-System

-Provider

[ Name]
Microsoft-Windows-PrintService

[ Guid]
{747EF6FD-E535-4D16-B510-42C90F6873A1}

EventID 372

Version 0

Level 2

Task 26

Opcode 12

Keywords 0x8000000000000840

-TimeCreated

[ SystemTime] 2018-08-27T14:03:36.168925500Z

EventRecordID 24

Correlation

-Execution

[ ProcessID]
2636

[ ThreadID] 6492

Channel Microsoft-Windows-PrintService/Admin

Computer Win10

-Security

[ UserID] S-1-5-21-3824562714-1083616175-2953870663-1000

-UserData

-PrintOnProcFailedEd

Param1 Print Document

Param2
Malcolm

Param3
HP ENVY 5640 series (Network)

Param4 RAW

Param5 107210

Param6 107210

Param7 1

Param8 0

Param9 \\WIN10

Param10 2147500037

Param11 Unspecified error

I have tried numerous driver re-installs with all the variations I can find sugested in multiple forums and nothing helps. I have stopped and restarted the print spooler service and various other things I have seen suggested but again nothing works.

The same driver on my laptop works fine and I cannot see any significant variations in the properties between laptop and desktop.

Additionally I have the driver installed on WinXP running in Oracle Virtualbox on my desktop and that sends prints with no problem.

There is no problem in the comms between desktop and printer as I can scan with no problem and perform maintenance.

The only thing that does not work is printing.

Has anyone got any suggestions of what else I might try please?

 

Printer fails with Event ID 372 on Win 10

I recently upgraded my Win 7 workstation to Win 10 and I can no longer print to a locally connected HP LaserJet 6P.

This did work fine on Win 7....and yes the printer is old but very functional and I would like to find some resolution if possible.

The error event text is below:

Log Name: Microsoft-Windows-PrintService/Admin

Source: Microsoft-Windows-PrintService

Date: 2/15/2016 7:45:49 AM

Event ID: 372

Task Category: Printing a document

Level: Error

Keywords: Classic Spooler Event,Document Print Job

User: MIKELT\Mike

Computer: MikeLT

Description:

The document Print Document, owned by Mike, failed to print on printer HP LaserJet 6P. Try to print the document again, or restart the print spooler.

Data type: NT EMF 1.008. Size of the spool file in bytes: 6291456. Number of bytes printed: 0. Total number of pages in the document: 1. Number of pages printed: 0. Client computer: \\MIKELT. Win32 error code returned by the print processor: 2. The system cannot
find the file specified.

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="Microsoft-Windows-PrintService" Guid="{747EF6FD-E535-4D16-B510-42C90F6873A1}" />

<EventID>372</EventID>

<Version>0</Version>

<Level>2</Level>

<Task>26</Task>

<Opcode>12</Opcode>

<Keywords>0x8000000000000840</Keywords>

<TimeCreated SystemTime="2016-02-15T15:45:49.893071400Z" />

<EventRecordID>39</EventRecordID>

<Correlation />

<Execution ProcessID="1556" ThreadID="6432" />

<Channel>Microsoft-Windows-PrintService/Admin</Channel>

<Computer>MikeLT</Computer>

<Security UserID="S-1-5-21-1391312609-978964523-1310565730-1001" />

</System>

<UserData>

<PrintOnProcFailedEd xmlns="http://manifests.microsoft.com/win/2005/08/windows/printing/spooler/core/events">

<Param1>Print Document</Param1>

<Param2>Mike</Param2>

<Param3>HP LaserJet 6P</Param3>

<Param4>NT EMF 1.008</Param4>

<Param5>6291456</Param5>

<Param6>0</Param6>

<Param7>1</Param7>

<Param8>0</Param8>

<Param9>\\MIKELT</Param9>

<Param10>2</Param10>

<Param11>The system cannot find the file specified.

</Param11>

</PrintOnProcFailedEd>

</UserData>

</Event>

I have uninstalled and reinstalled the printer and drivers but the issue is unchanged.

Though the printer is older, it is properly detected by the OS and the driver software downloads properly.

I believe there may be a bug in the driver and wanted to bring it to your attention as it seems to be a postscript driver maintained by Microsoft...and I don't know the scope of the issue.

Thank you...