Windows 10: Printer and Scanner

I have all in one printer and scanner Brother HL-L2390DW LAN Monochrome and I scanned some documents but does not show on my HP Computer Lap top. It was working but now I cant find scanned papers. ????? HeLp!

:)

 

Windows 10 recognizes my printer+scanner only as a printer.

Hello,

Another method you may try is to uninstall and reinstall the printer. The following are the steps:



Remove your printer

• Select the Start button, then select Settings > Devices > Printers and Scanners.
• Under Printers & scanners, find the printer, select it, and then select Remove device.

Install or add a local printer

• Select the Start button, then select Settings > Devices > Printers and Scanners.
• Under Printers & Scanners, see if your printer is installed.
• If you don’t see your device, select Add a printer or scanner. Wait for it to find available printers, choose the one you want, and then select Add device.

On the other hand, we suggest also that you reach out the manufacturer of your printer/scanner for the driver availability or work around.



Regards.

 

Scanner

Hi JSmith,

Your scanner should be installed first in order for your computer to recognize it. Since you're using a printer/scanner in one, you need to add or install the device as a printer and as a scanner. Make sure that the printer is properly connected to your
computer and is turned on when you try to install it. Follow these steps:

• Click Start > Settings > Devices.
• Under Add printers & scanners, click the + sign and select
  Add device.

Once added, try checking if you're able to scan. If your computer still doesn't detect the scanner, then we suggest that you get in touch with HP Support for further assistance.

Feel free to let us know if you need more information.

Regards.

 

Remove Old Printers from "Add a printer or scanner"

Hi,

My apologies for the delayed response.

I suggest you to follow the below steps to remove unwanted Printers and check if it resolves the issue. Here's how:

1. Right click on Start and select Control Panel
> Devices and Printers.

2. Under Printers, select the unwanted Printer and click on
Remove device.

3. Now go to Start menu and navigate to Settings >
Devices > Printers & scanners and check whether the printers

are listed under Add printers & scanners.

Please post back with the status of the issue and we will be glad to assist you further.

Thank you.