Windows 10: printer connection issue

my dell pc no longer will connect to hp 5740 printer

:)

 

issue with internet explorer and connection of printer.

Hi,

Thank you for posting your concern. It could be that some system files are already corrupted or system configuration are not configured properly. To help you with this, please answer the following questions below:

• What is the build version of Windows that you are using? To check it, type in
  winver on Search bar and hit Ok.
• When did this issue occur?
• Are you getting any error messages/codes?

Regarding the Internet Explorer concern, you can provide us a screenshot of what exactly is happening to it. Meanwhile, you can perform the following suggested steps:

• See the steps on this link on how to connect printer and troubleshoot if it is not working properly.
  
• If the same issue persists, visit this link for some advanced troubleshooting steps.
  

We'll be waiting for your response.

 

Network printer connection issue

Hi,



Thank you for writing to Microsoft Community Forums.



We understand your concern as you are unable to connect the printer in the Wi-Fi network. In order to get clarity and to assist you accordingly, please reply with the answers to the questions below.

• What is the Windows 10 version and Build installed? (Type
  winver in Windows search/Run command)
  
• What is the make and model of the printer?
  

Meanwhile, we would suggest you to perform the steps as mention in these artilcles



Change a printer’s status from “offline” to “online”

Troubleshooting offline printer problems



If you still have issues, then you can refer the steps as mentioned in this article:

Fix printer connection and printing problems in Windows 10



Please get back with the details for further investigation on the issue.



Regards,



Aditya Roy

Microsoft Community – Moderator

 

Windows 10 + printer connection

Hi Debbie,

The printer offline status is your printer’s way of telling you that something is wrong with the communication between your computer and your printer, so one of the first things to check is your printer’s connection with your PC. Here are a couple of things
you can try:

• Power off, and then power on your printer to restart it. Wait for a while for it to be fully ready.
• Check your printer connection. Check your printer and make sure that it’s connected to your PC network.

Aside from the above steps, I also suggest that you go through this list of suggestions to fix printer connection
in Windows 10.

Please respond to this thread to let me know how the issue progresses. Similarly, if you have more questions, please inform me by replying to this post.