Windows 10: Printer driver problems

Windows updated the printer driver on my laptop on 8th June 2022. Since then all printing jobs on my HP printer have come out blurred with some lines in italics. All diagnostic tests have been tried out on the printer with no result. HP have told me that it is a problem with Windows. How can I resolve this?

:)

 

Windows 10 update cause printer problem with: "Printer not activated - Error - 20"

Hi John,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

I understand your concern about accessing the printer after the Windows Update, we will help you with this issue.

Do let us know the following:

• What is the make and model of your device?
• How is the printer connected to the computer, locally or through network?
• Have you tried any troubleshooting steps to resolve this issue?

I suggest you to try the below and check if it helps.

Step 1: I suggest you to update the drivers for printer and check.

• 
  Right click on the Start button from the desktop and select
  Device Manager.
  
• 
  Locate and expand Print queue.
  
• 
  Right-click on the printer driver
  that is listed and click Update driver software.
  

Step 2: I suggest you to run the printer troubleshooter from
“Fix printer problems”
and then check if this fixes the issue.

Hope it helps. Reply to the post with an updated status of this issue and required information, we will be happy to help you further.

 

wirless printer problems

Hi,



Thank you for contacting Microsoft Community.

I suggest you to follow the below methods and check if it helps.

Method 1: I suggest you to follow the steps from the below article and check if it helps.

Fix printer problems

Fix printer problems in Windows 7 and Windows 8.1

Method 2: Install the drivers in Compatibility mode.

I would suggest you to install the latest available drivers on manufacturer's website in compatibility mode.

Follow the steps below on how to install driver in compatibility mode:

• Download the driver from the manufacturer’s website and save it on your local disk.
• Right click on the setup file of the driver and select “Properties”.
• Select “Compatibility” Tab.
• Place a check mark next to “Run this program in Compatibility mode” and select operating system from the drop down list.
• Let the driver install and then check the functionality.

Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.

 

Printer Problem

Hi John,

Welcome to Microsoft Community and thank you for your interest in Windows 10.

I understand the inconvenience that you are experiencing. I will definitely assist you.

Please try the below suggestion provided and check if it helps to resolve the issue.

Method 1.

I would suggest you to run Printer troubleshooter and check if it helps.

• 
  Type troubleshooting on the search bar and click on
  Troubleshooting.
  
• 
  Click on Troubleshooting and click on print on
  printer Hardware and Sound.
  
• 
  Click on Advanced on the Printer troubleshooter dialog box and click on Run as administrator (Enter the credentials if required).
  
• 
  Click on Next and follow onscreen instruction complete the Printer troubleshooter.
  

If the issue still persist try the below information provided.

Method 2.

In certain cases installing updated driver won’t work, so I suggest you to uninstall the printer driver and then reinstall the latest driver from the manufacturer website in compatibility mode. Follow the steps:

Step 1.

• 
  Press Windows key + R.
  
• 
  Type devmgmt.msc in the box and hit
  Enter.
  
• 
  Go to Printer queues and uninstall the
  driver.
  

Step 2.

• 
  Download the latest printer driver from the manufacturer’s website.
  
• 
  Right-click on the setup file of the driver and select Properties.
  
• 
  Select Compatibility tab.
  
• 
  Check Run this program in Compatibility mode.
  
• 
  Let the driver install and then check the functionality.
  

Hope this helps. Post us with status we will be glad to help you.