Windows 10: Printer is "offline" according to my Windows 10 laptop....But it's not

Discus and support Printer is "offline" according to my Windows 10 laptop....But it's not in Windows 10 Drivers and Hardware to solve the problem; I cannot print from my new Windows 10 OS build 19042.1110 laptop from my Canon PIXMA TS9120 printer. I get an error message that says my printer is... Discussion in 'Windows 10 Drivers and Hardware' started by Emmy_Lo, Jul 30, 2021.

  1. EMMY_LO
    Emmy_Lo Win User

    Printer is "offline" according to my Windows 10 laptop....But it's not


    I cannot print from my new Windows 10 OS build 19042.1110 laptop from my Canon PIXMA TS9120 printer. I get an error message that says my printer is offline, but it is not. Other devices see the printer but not my laptop. How can I fix this?

    :)
     
    Emmy_Lo, Jul 30, 2021
    #1
  2. ZAKI_J
    Zaki_j Win User

    Printer keeps going offline when windows 10 updates

    Hi Graham,

    Thank you for writing to Microsoft Community Forums.

    I understand that your printer shows offline.

    • When you say “Printer keeps going offline when windows 10 updates” do you mean that the printer goes offline after installing updates?

    I suggest you to follow the below given methods and see if that helps.

    Method 1:

    I suggest you try
    changing the printer’s status from “offline” to “online”     and check if it resolves the issue.

    Method 2:


    If the issue persists, I would have you download and run the HP Scan doctor from the manufacturers website. Refer to the article and follow the suggestion on
    Resolving Printer Offline problem using the HP Print and Scan Doctor.


    Method 3:


    If the issue persists, I suggest you refer to the article
    Troubleshooting offline printer problems
    and perform the troubleshooting steps mentioned and see if that helps.

    Hope it helps.

    Regards,

    Zaki
     
    Zaki_j, Jul 30, 2021
    #2
  3. NIKHAR_K
    Nikhar_K Win User
    HP Printer shows Offline

    Hi,



    Thank you for writing to Microsoft Community Forums.



    I understand that your HP printer is offline. I’ll certainly assist you with this.



    However, please let us know:





    I would suggest you to refer the troubleshooting steps mentioned in the HP article
    HP Printers - Printer is Offline (Windows) and see if that helps.



    You may also want to refer the troubleshooting steps mentioned in the article
    Troubleshooting offline printer problems and
    Change a printer’s status from “offline” to “online”.



    Let us know how it goes, we will be glad to help you further.



    Regards,

    Nikhar Khare

    Microsoft Community - Moderator
     
    Nikhar_K, Jul 30, 2021
    #3
  4. KAPIL ARYA MVP
    Kapil Arya MVP Win User

    Printer is "offline" according to my Windows 10 laptop....But it's not

    Printer offline

    Hello,

    Please refer this step-by-step guide:

    Change Printer From Offline To Online Status In Windows 10

    Hope this helps!

    Note: Included link in this reply refers to blog post by a trusted Microsoft MVP.
     
    Kapil Arya MVP, Jul 30, 2021
    #4
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Printer is "offline" according to my Windows 10 laptop....But it's not

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