Windows 10: printer/laptop

why does my printer prints from my cell phone and not from my laptop, having tried everything possible to fix it

:)

 

connecting laptop to Office jet G55 printer

Hi Luisa,

To help you with your concern regarding the printer, let me suggest you to contact the manufacturer for the steps on how to connect your printer to your computer. Please follow the steps on how to contact the manufacturer:

• The name of the OEM + “contact information”
• The name of the OEM + “PC support”

Regards.

 

laptop keeps losing printer

Hi Roy,

There appears to be a problem with the driver for the printer that is installed on the laptop. Let's look into some things to identify what needs to be corrected. Kindly answer the following:

• Do you get any error messages when using the devices?
• How do you uninstall and reinstall the printer?

Let's run the Printer Troubleshooter in Control Panel to collect more information about the problem. It may also fix the issue since Windows troubleshooters are designed to correct the issues they find on the system. Follow these steps to run the suggested
tool:

• Click on Start.
• Type Troubleshooting then press Enter.
• On the left panel, click on View all.
• Choose Printer and allow the troubleshooter to run.

We can move forward based on your updates.

Regards.

 

Printer

Hi Rodrigo,

I am sorry to know that you are having issues with Printer.

What and all steps have you tried so far?

Restart the computer and check.

Also, check for Windows updates.

I suggest you to run the Printer Troubleshooter and check if it helps.

• 
  In Search window type Troubleshooting and click on it to open it.
  
• 
  Click on Hardware and Sound.
  
• 
  Then click on Printer to run the troubleshooter. Follow onscreen steps.