Windows 10: Printer malfunction through windows

I have a HP series 4520 printer connected to both my laptop and my all in one computer. The printer and my laptop talk to each other perfectly. However, my all in one computer has stopped the printer printing in colour after an update. I have uninstalled the printer, and re-installed the printer - all to no avail. When I come to print from my all in one computer - it prints only in black and white and not in colour. Under Printer properties I should be able to see a dialogue box which allows me to toggle between B&W and Colour. This is missing - the default then being B&W.


I logged on to HP and received a phone call from someone who fixed the problem initially which cost but the problem has come back. I tried to call the person back who fixed it initially and hey ho the number is out of service. Took my money and ran.


Conclusion: There must be a remnant of the Printer Drivers left on my all in one which is preventing a clean uninstall and re-install.


Can anyone help with this problem before I start losing my mind!

:)

 

usb device not recognized (malfunction) - Printer

Hope somebody can help a non-techy here.
I have a canon IX4000 printer, and had been using it without problem. The next day (having touched nothing), I got a USB device not recognized warning, and that it has a malfunction (this is under Windows XP).

I've tried the following:
- deinstalling all USB drivers under device manager
- system restore to several days prior, when I knew the printer was working
- trying a different USB lead (tested the lead on another device, so know it works)
- plugged lead into every other available USB port on the computer (front and back).
- tried plugging it into another computer (comes up with the same malfunction warning)
- deinstalled the printer drivers, downloaded and reinstalled them.

Nothing I've tried works. I know the printer functions as I can start it up under service mode and print off test pages without problems, but my computer just won't have it. Could it be a hardware failure, and if not is there anything else I can try that isn't listed above?

Really grateful to anyone who can reply. *Smile

 

Printer

Hi Rodrigo,

I am sorry to know that you are having issues with Printer.

What and all steps have you tried so far?

Restart the computer and check.

Also, check for Windows updates.

I suggest you to run the Printer Troubleshooter and check if it helps.

• 
  In Search window type Troubleshooting and click on it to open it.
  
• 
  Click on Hardware and Sound.
  
• 
  Then click on Printer to run the troubleshooter. Follow onscreen steps.
  

 

Printer

Hi Brenda,

Thank you for using Windows 10.

I suggest you to use these steps and check:

• Press Windows/Start key.
• Type Devices and Printers and then tap or click Devices and Printers.
• Press and hold or right-click the printer you want to use, and then tap or click
  Set as default printer.

Let us know if you need more information and we'll be glad to assist.