Windows 10: Printer No Longer Prints After Windows Latest Version Change

Hello. Running 32-bit Windows 10 version 20H2 on HP Pavilion dv9700t laptop. Brother MFC-8860DN USB Printer installed on USB port. Worked fine all functions: print, copy, scan, fax before latest Windows 10 version installation. Have had three separate one-hour plus phone sessions with Brother support; tech said at end of last session that Brother troubleshooting has been exhausted and that Microsoft should be contacted as it is a Windows issue. Supposedly correct printer drivers version 3.25 installed. Device Manager says device is working properly. However, troubleshooter recognizes there is problem, but neither identifies it nor suggests solution. Have tried over half dozen USB cables and have plugged machine into other USB ports, all to no avail. Also added memory to printer just in case, but no change. All functions work except printing. Machine has LED that blinks when receiving data, and does so when attempting to print a test page, which it will not actually do. Oddly, test page did print at end of first Brother tech session but then would no longer do so after computer restart. Well beyond frustrated and at wit's end. Do not have funds to replace what originally was a very expensive printer. Please help. Thank you kindly. Have tried to substitute HP LaserJet 1100 printer for Brother via USB connection, but Windows will not allow installation which is subject of separate post, even though same LaserJet works fine on Dell laptop running Windows 10.

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Windows 10 printer no longer prints

The "test printer install" suggests you haven't purchased it yet or don't have it at hand. All I can offer now is that most printer installs offer the install but connect later, puts an icon on the Desktop to finish after actually connecting it.

One thing about Win10 is it may automatically pick up a newly-connected printer and give at least basic printing, may be listed in Devices and Printers in Control Panel, Devices and Printers or Settings, Devices.

 

Print to PDF missing in Printer List

Hi William,

We suggest that you disable and re-enable the Print to PDF feature. Here are the steps:

• Click on the Start menu and type in Windows Features.
• Choose Turn Windows features on or off.
• On the next window, find Microsoft Print to PDF and disable it. Click
  OK to save changes.
• Restart your PC.
• Repeat the same steps to re-enable Microsoft Print to PDF.

If the issue persists, we suggest that you perform the troubleshooting steps suggested on the link below under
Advanced:

Fix printer problems

Regards.

 

Windows 10 Home Won't Print to Remote Printer


I have three computers.
Machine 1: Windows 10 pro, has the USB Brother HL-5040 printer
Machine 2: Windows 10 pro, prints OK to the remote printer.
Machine 3: Windows 10 home, Used to print, but not anymore (THIS IS THE PROBLEM).
I’ve tried everything that I can think of, and would appreciate any suggestions.
I did these steps on Machine 3 that did not work.

1. Remove the printer device.
2. Add a Printer
3. The printer that I want isn’t listed
4. Select a shared printer by name
5. Browse
6. Select the displayed Machine 1.
7. Select the displayed Printer.
8. Next
9. Failure “Connect to Printer”.
10. Add a printer using a TCP/IP address or Hostname
11. Next
12. Set Hostname to Machine 2, and set port name.
13. Detecting TCP/IP Port
14. Additional Port information required.
15. Device Type – Standard, Brother Port Server
16. Next
17. Detecting the Driver Model
18. Install The Print Driver
19. Select Brother and Brother HL-5040
20. Next
21. Replace the Current Driver
22. Printer Name (setting it to HL-5040)
23. Next
24. Do not share this printer
25. Next
26. You’ve successfully added “HL-5040”
27. Finish

Printing on Machine 3 puts the document in the print queue, which reports error printing.
Printing from Machine 2 to the printer on Machine 1 works perfectly.
All three machines are in the same HomeGroup. Machine 3 can access the shared files from Machine 1.