Windows 10: Printer not communicating wih pc

I am using Windows 10 in my HP laptop. My printer is HP desk jet 2630. They are not communicating. What shall I do?

:)

 

Computer not communicating with printer

Hi Willa,

Thank you for posting on Microsoft Community. I understand the inconvenience you are facing. I will certainly help you with this.

I appreciate if you could answer few questions to narrow down the issue and to provide you better assistance.

• What exact error message do you receive when you try to print any document?
• Did you made any system changes prior to this issue?
• Does this issue persist while printing from specific app or from all programs/app?
• Is printer connected to PC with wired connection or wireless connection?

Method 1:

I suggest you to try running Printer troubleshooter and check if it fixes the issue. To do so kindly follow the below given steps:

• Type troubleshooting in the search bar.

• Select Troubleshooting.
• Select View all on the top left corner.
• Click on Printer.
• Follow the on-screen instructions to run the troubleshooter.
• Check if issue persists.

Method 2:

This issue may arise due to printer’s driver incompatibility with Windows 10. I suggest you to install the drivers in compatibility mode and check if it helps.
To do so kindly follow the below given steps:

• Right click on printer’s driver that you have downloaded from manufacturer website.
  
• Click/tap on Properties.
• Check the Run this program in Compatibility mode for under
  Compatibility tab
• Select Windows 8.1/8 from the drop down under
  Compatibility mode section.
• Click on Apply and Ok.
• Install the drivers, restart PC and check if issue is resolved.

Please post back with the results and the information asked, we will be glad to assist you further.

Thank you.

 

Printer issue, there was no communication between PC and Printer

Original title: laptop/printer issue

Hi everyone!

I have an HP ProBook 4430s and a Lexmark X2690 All-in-One Printer. A few weeks ago, my laptop and I went away for about a week, which left my printer disconnected. When I returned, I did my usual and plugged my printer's USB Cable into my laptop. When
I tried to print a document, I got an error stating there was no communication between PC and Printer and listed a series of things to double check. Everything was connected properly and securely but I kept getting that same message. I then completely uninstalled
and reinstalled my printer and got the following error message:

• Incorrect Port Detected
• Print Job Canceled
• This printer is designed to work with USB Cables only.
• The current software setting is not set to USB Port.
  • Make sure using USB Cable.
  • Make sure printer is set to a USB Port.

I have been confused since this printer issue started a few weeks ago. Through the Lexmark Productivity Studio, my laptop can communicate with the printer to scan a document but not print. I have also noticed the USB Virtual Printer Port is no longer showing
in the list of ports.

I did nothing out of the ordinary when I reconnected my printer to my laptop after that week away. I have considered one of the Windows 10 Updates possibly being the cause of all this but just don't know.

Does anyone have any ideas, suggestions, or thoughts as to what is going on with this equipment? I really need some help here.

Thank you!!

 

Printer not communicating

Hello,

This issue may have occurred due to compatibility issues. For us to help you with this, kindly answer the following questions:

• What is the make and model of your printer driver?
• What is the current build and version of your Windows 10? To check type in
  winver on the search bar and press Enter.
• Are you getting an error message whenever you try to print?
• Have you tried
  installing a driver from Dell?

Meanwhile, we suggest that you check these articles and perform the troubleshooting steps given:

• Fix printer problems in Windows 10
• Fix printer problems (See the Advanced section)

We'll be waiting for your reply.