Windows 10: Printer not compatible with windows 11...Help! Please!

My wonderful, but very old Brother printer is not compatible with my new windows 11 laptop. If I upgrade to windows 10/11, will my printer work?I am hesitant to try it because it costs $99.00! And I just bought this windows 11 laptop.My printer is a very substantial black and white only Brother MFC 8860DN. It copies, faxes, and prints beautifully. It is an older model and has been discontinued by Brother so they are no longer supporting this device beyond windows 10.I really hope someone knows the answer. Thanks, Abby

:)

 

Compatibility of printer

Hello,

Thank you for posting your query on Microsoft Community.

With the issue description, I understand that after upgrading to Windows 10 operating system your computer is not detecting and installing the HP Printer. I will certainly help you in getting this fixed. I would appreciate if you could help me with more
information:

• Is this a wired printer or wireless printer?

I would like to tell you that you have to make sure that the printer is enabled in “devices and printer” by following below steps:

• Press “Windows key”, click on “Settings”
• Click on “Devices”, now click on “Printer & Scanners” in the left pane
• Click on “Devices and Printers”
• Right click on the printer and “Enable” it, Now try to use the printer.

There might be a possibility that while upgrading/installing Windows 10, printer drivers might get corrupt. Hence you are facing issues while printing. I would suggest you to follow the below methods and check if that helps:

Method 1:
Printer Troubleshooter

The built-in Printer Troubleshooter can automatically detect and fix most of the incorrect settings and errors that could cause issues while printing. I would suggest you to run this troubleshooter to check if there is any issue while printing. Refer
top these steps:

• Open Control Panel
• Click on Troubleshooting and select the view all option on the left pane.
• Click on Printer troubleshooter and follow the prompts.

Try method 2, if the issue persist

Method 2:
Uninstall and Reinstall the Printer's Driver

Step 1: Uninstall the Printer's Drivers

a. Press “Windows Logo” + “X” keys on the keyboard.

b. Click on “Device Manager” from that list.

c. Search for the Printer from the device list, right click on it and then select “Uninstall”. On the un-installation window, if you have an option: “Delete the driver software for this device” you may select that and then remove
the corrupted drivers from the computer.

d. Follow the on-screen instructions to complete it and then restart the computer if prompted.

After the restart, please go ahead with the next steps to install the latest drivers and check if that resolves the issue.

Step 2:
Update Driver Software from the Manufacturer’s website:

Go to the Printer manufacturer’s website and search for the latest Windows 10 drivers available for the printer model and then install it by following the instructions given in the website.

Try method 3, if the issue persist

Method 3:
You may check the compatibility of the printer by following below mentioned link:

http://www.microsoft.com/en-us/windows/compatibility

If the printer is not compatible with the computer then follow these steps to install the drivers in compatibility mode and check if that helps.

a. Download the driver from the manufacturer’s website.

b. Right-click on the driver setup file and click on ‘properties’.

c. Click on the ‘compatibility’ tab and check the box ‘Run this program in compatibility mode for’ and select Windows 7 operating system from the drop down menu and proceed with the installation. Once this is done, restart the computer
and check if the issue persists

Hope this information is helpful. Please write back to us if you need any further assistance, we'll be glad to assist you.

 

Printer

Hi Mary,

Welcome to Microsoft Community and thank you for your interest in Windows 10.

Please follow the below methods and check if it helps.

Method 1: I suggest you to run the built-in troubleshooter to check and fix issues with printer. I would suggest you to run this troubleshooter to check if the issue is with your printer.

Refer these steps:

• Press Windows key +X, select Control panel.
• Click on troubleshooting and click on the view all option on the left panel.
• Then click on printer and run the troubleshooter, follow the onscreen instructions.

Method 2: This issue may arise due to printer’s driver incompatibility with Windows 10. I suggest you to install the drivers in compatibility mode and check if it helps. To do so kindly follow the below given steps:

• Right click on printer’s driver that you have downloaded from manufacturer website.
  
• Click/tap on Properties.
• Check the Run this program in Compatibility mode for under Compatibility tab
• Select Windows 8.1/8 from the drop down under Compatibility mode section.
• Click on Apply and Ok.
• Install the drivers, restart PC and check if issue is resolved.

Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.

 

Printer problems with windows 10

Hello,

• What is the make and model of your Printer?
• What exactly happens when you try to print? Do you get any error message?

This issue might have occurred due to incompatible printer drivers. I suggest you to try the methods below and check if this helps.

Method 1:

Initially, I suggest you to run the printer troubleshooter and check if this helps.

The built-in Printer Troubleshooter can automatically detect and fix most of the incorrect settings and errors that could cause issues while printing. I would suggest you to run this troubleshooter to check if there is any issue
with the sound. Refer top these steps:

• Press Windows and x key together and select Control Panel.
• Click on Troubleshooting and select the
  view all option on the left pane.
• Click on Printer troubleshooter and follow the prompts.

Method 2:

I suggest you to install the drivers in compatibility mode and check if it helps.
To do so kindly follow the below given steps:

• Right click on printer’s driver that you have downloaded from manufacturer website.
  
• Click/tap on Properties.
• Check the Run this program in Compatibility mode for under
  Compatibility tab.
• Select Windows 8.1/8 from the drop down under
  Compatibility mode section.
• Click on Apply and Ok.
• Install the drivers, restart PC and check if issue is resolved.

Keep us posted with the status of printer issue to assist you further.

Thank you.