Windows 10: printer not work after upgrade windows 11

error 0x00000bc4 after upgrade to windows 11

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Windows 11 Add Printer not working for shared network printer

Hi,

I have just installed windows 11 after some intrepidation i am delighted with windows 11. So far all is working perfectly. Except one issue. we have a shared network printer connected to another PC. when i go to "Add a device" selecting add manually add a network discoverable printer. The printer shows up in the list. Select the printer then next a get "Windows dosen't have a network profile for this device" i have the latest updates and the network profile i have tried private and public, same result.

Any suggestions appreciated.

Mark

 

Printer not working

Hi Terry,

Thank you for posting in Microsoft Community.

How have you connected the printer to your computer? Is it wired or wireless connection?

I suggest you to follow the methods below and check if it helps.

Method 1: Run Hardware and Devices Troubleshooter

Follow these steps to run Hardware and Devices troubleshooter:

• 
  Press Windows key + X and click on
  Control Panel.
  
• 
  Select Troubleshooting.
  
• 
  Select View all on the top left corner.
  
• 
  Click Hardware and Devices.
  
• 
  Follow the on-screen instruction to run the troubleshooter.
  

Method 2: Uninstall and reinstall the driver

I suggest you to try uninstall the Mouse, Touchpad and Printer drivers check if it works for you.
Follow the steps below:

• Press Windows Key + X key and click Device Manager.
• Right-click on the Touchpad device listed and click on ‘Uninstall’.
• Select the option to Delete driver software.
• Follow the same steps to uninstall Mouse and Printer drivers.
• Restart the computer after its uninstalled.

Try to access the device manufacturer's website and download and install the latest chipset, touchpad and Printer drivers.

Hope this will fix the issue, if not let us know with the updated status and we will be happy to assist you further.

 

Printer not working after upgrade to Windows 10

Hi Spinney,

Thank you for posting your query in Microsoft Community.

I understand your concern regarding the issue that you are facing.

I suggest you to follow the steps below and check if it helps.

Method 1: Troubleshoot

Windows 10 has a built-in troubleshooter to check and fix issues with Printer. I would suggest you to run this troubleshooter to check if the issue is with your Printer. Refer these steps:

• Press Windows key +X, select Control panel
• Change the view by option on the top right to Large icons
• Click on troubleshooting and click on the view all option on the left panel
• Run the Printer troubleshooter

For the Unknown device in the device manager, I suggest you to refer the link below and check if it helps.

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Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help