Windows 10: Printer offline error despite printer showing as ready

Windows updated, and now I can't print out of Word. Printer says it is ready and available, but after hitting print I am told the printer is unavailable. I have tried uninstalling and reinstalling the printer. Our other computer (Mac) is able to print without issue. What could the problem be?

:)

 

Networked Printer showing "Offline"

Hey guys,

I'm having a slight issue with one of my printers in that it's showing offline and I can't print to it.

It's a Datamax label printer which is connected to my network via a Netgear print server, this has then be added to one of my servers for sharing etc.

So far I've tried the below.

- Classic on/off.
- Removing from server and re-adding.
- Ensuring that under port configuration SNMP Status is disabled.
- Assigning to different IP.
- Restarting Print Spooler.

I can ping it fine and the printer itself is letting me do manual test prints using its interface, but no matter what I cannot get it to stop showing up as offline and allowing me to print to it over the network. I should add that it's worked fine for the past year.

Any suggestions?

 

windows 10 printer offline

Hi Barry,

Welcome to Microsoft Community.



I appreciate your interest in windows 10. I understand the inconvenience you faced. I will help you with this.

I would suggest you to check the printer settings.

Follow the steps.

a. Click on the Start button, go to Control Panel and select Hardware and Sound.

b. Click on Printer.

c. If the Printer is offline, it shows “Offline” status. If the Printer is online it shows “Ready”.

d. If the Printer is offline, set it to online.

e. Right-click on the printer and select “Use Printer Online”.

f. The display should change to ready when the printer is set to online.

If it doesn't work then I would suggest you to install latest printer drivers in compatibility mode and check.

Follow the steps.

1. Right click on driver installation file and select Troubleshoot in compatibility mode and check in the Run this program in compatibility mode.

2. Tap or click the drop down box and select operating system, then tap or click OK.
3. Try installing the driver and check.
4. Follow the on screen instructions.


Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.



Thanks.

 

Can't share printer—getting error message

Step 1: Go to store.
Step 2: Buy a less shitty printer.
Step 3: Pick up some beer while you are there.
Step 4: Enjoy both your new printer and your beer.

In all seriousness, I have had more issues with Lexmark printers and their shitty drivers then any other manufacturer, HP is a close second though.

However, if you don't want to get a new printer*Laugh :laugh:, and I can understand that, when my Lexmark was giving me the same troubles in Win7(and Vista) I had to make sure the Windows firewall was ON and the firewall service was enabled and running. After I shared it I could re-disable the firewall and firewall services.