Windows 10: Printer Preferences is cut off at all resolutions and scaling options

This was working fine before I had to reinstall Windows. I contacted Kyocera support and they told me when they saw this issue before it was a Windows error.

:)

 

Grey Scale and other printing preferences

Hello,

I do not have the ability to change my printing preferences for grey scale printing. Under the printing preferences, there is no option to select grey scale. My double-sided printing is only giving me a manual option.

If I select a different printer I do have these options available to me, however we do not use that printer. I am part of a network and my colleagues do have the option to change printing preferences on the printer we need to be printing on. Please help
troubleshoot.

 

Can't change printer preferences in Windows 10

Hi Chris,

Thank you for posting your query in Microsoft community.

I apologize for the inconvenience caused. We are glad to help you.

• 
  What exactly happens when you try to go into printer driver settings from Control Panel?
  

I suggest you to try the steps given below and check if it helps:

Step 1:

• 
  Type change default printer and hit
  enter.
  
• 
  Check whether you are able to change the preferences and properties from here.
  

Step 2:

• 
  Type printers and scanners and hit
  enter.
  
• 
  Check whether you are able to change the preferences and properties from here.
  

Hope this information helps. Do contact us for further queries. We will be happy to assist you.

Regards,

Jenith

 

Trouble with the Image Resolution when I use the print on paper option in 3D Builder.

Hi,

As per the description, you are going through a problem on image resolution editing.

To assist you better we would like know few details on this printing issue:

• 
  After selecting the Zoomed Image, have you tried printing? If yes, did the print come in paper?
  
• 
  Are the drivers updated with the latest versions?
  
• 
  Which printer you are using?
  

The image in screen shot looks like the resolution is too high, due to which the preview page shows the straight line in curve shape. Hence we would request you to please edit the resolution as per A4 sheet printer.

The image needs to be 2480 x 3508 pixels. This is the required resolution for quality offset printing that will be viewed from a short distance (such as books, brochures, magazines, calendars).

To edit the image in 3D builder please follow the below steps:

Step 1: Select the Image in 3D builder

Step 2: Bottom center page has three options:
Move, Rotate and Scale.

Step 3: Select the Scale option and click on the image, you will be able to
edit the resolution.

Step 4: Select the Print on Paper option in menu.

Hope the above steps will help you in editing the image so that it can be printed.
If there are any difficulties in editing the resolution, please write back to us. We will be happy to assist you.

Thank you.