Windows 10: Printer preferences not identical on connected PCs

I have two home PCs, both running Win 10 Pro 64-bit version 1803, both connected to an Xfinity broadband router. My PC has a USB connected HP Envy printer. My wife's PC prints to this PC via the network.

The issue is that my wife's PC can only print to the HP in black-and-white. When selecting printer preferences on her PC there is no color option selections available. However, these selections are available on my PC. I have deleted, downloaded and installed the printer drivers, and reconfigured the Envy on her PC but the lack of color is still there (see below).







I'm wondering if this is a function of Windows or if this is an HP issue.

:)

 

Can't change printer preferences in Windows 10

Hi Chris,

Thank you for posting your query in Microsoft community.

I apologize for the inconvenience caused. We are glad to help you.

• 
  What exactly happens when you try to go into printer driver settings from Control Panel?
  

I suggest you to try the steps given below and check if it helps:

Step 1:

• 
  Type change default printer and hit
  enter.
  
• 
  Check whether you are able to change the preferences and properties from here.
  

Step 2:

• 
  Type printers and scanners and hit
  enter.
  
• 
  Check whether you are able to change the preferences and properties from here.
  

Hope this information helps. Do contact us for further queries. We will be happy to assist you.

Regards,

Jenith

 

connecting laptop to Office jet G55 printer

Hi Luisa,

To help you with your concern regarding the printer, let me suggest you to contact the manufacturer for the steps on how to connect your printer to your computer. Please follow the steps on how to contact the manufacturer:

• The name of the OEM + “contact information”
• The name of the OEM + “PC support”

Regards.

 

Connecting computer with no internet connection to network printer


@dk1971

• Open Admin command and type: ipconfig
  
  
  
• Win+X->Control Panel->Netwok and Sharing Center
  Follow the screen shot. This should disable internet access from this PC but allows access to local device(s)
  NOTE: Use the IP & Subnet Mask from step 1. Leave Default gateway & DNS Server blank