Windows 10: Printer preferences not sticking in HP Laserjet M402dn after 1803

Discus and support Printer preferences not sticking in HP Laserjet M402dn after 1803 in Windows 10 Drivers and Hardware to solve the problem; In my thus far unsuccessful attempt to get my Epson V300 scanner to work after 1803, I uninstalled my HP Laserjet M402dn printer and associated... Discussion in 'Windows 10 Drivers and Hardware' started by john999, May 10, 2018.

  1. JOHN999
    john999 Win User

    Printer preferences not sticking in HP Laserjet M402dn after 1803


    In my thus far unsuccessful attempt to get my Epson V300 scanner to work after 1803, I uninstalled my HP Laserjet M402dn printer and associated software. When I reinstalled it without reinstalling the scanner, I found that my preferences weren't sticking. It reverts to double-sided copying and FastRes1200 after I select single-sided copying and ProRes1200. I installed the latest firmware, version 20180201 dated 3/6/2018, then downloaded the latest driver update, 16.0.17321.691 dated 1/31/2018. Nothing changed.

    This is a recurring problem with HP printers that I have had before with other printers. I always got them to work by completely uninstalling everything related to printers and reinstalling, but that's not working this time.

    In Devices and Printers, one picture of a printer is shown, but when you right-click on it the pop-up menu contains two sets of printer drivers for each category: HP Laserjet Pro M402-M403 n-dne PCL 6 (set as default printer) and Hewlett-Packard HP Laserjet M402dn. Remove Device removes everything. (I tried that.) The non-default driver is what you get when you connect the printer for the first time, and the default driver is the one installed by the 1/31/2018 driver download.

    At least without the scanner installed and all the Epson software gone, bootup is quick and reliable.

    Before continuing to tackle the scanner, I would like to get the printer working properly.

    :)
     
    john999, May 10, 2018
    #1
Thema:

Printer preferences not sticking in HP Laserjet M402dn after 1803

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