Windows 10: Printer problem after rollback from win11 to win10

I have a HP OfficeJet3830 printer. I upgraded my pc to win11, didn't like it, and rolled back to win10. But then my printer no longer worked on my pc. I get the error message that my printer is unavailable or installed wrong. I have uninstalled and reinstalled multiple times and tried several steps that I found on HP forum but none worked. All responses have said that a windows rollback often causes this problem. The scanning function on the printer works fine. And I also have a laptop that also uses the same printer and the print function works fine from my laptop. So it's not the device. I'v

:)

 

Cannot print after rolling back to Win10 from Win11

I have an HP OfficeJet 3830 printer.

The Issue:
I upgraded my fully updated Windows 10 Home x64 desktop to Windows 11 a few days ago, but then rolled back to Windows 10 yesterday.
Ever since the rollback, I cannot print from that machine.
My other two computers print just fine (all from the same printer of course. )
Any type of document or Web page or whatever, will not print.
When I click the Print button, and nothing happens.
It's as if I had clicked and empty space.
And there is nothing in the print cue.

Troubleshooting Steps Taken:
Please take the time to read through this to avoid suggesting something I already tried.

• Shut the printer down and turned it on again.
• Shut the printer down, unplugged it for a couple minutes, then reconnected and started it up again.
• Checked the default status of the printer; it is default
• Rebooting the computer doesn't help.
• Control Panel\Hardware and Sound\Devices and Printers\OfficeJet > Properties > Remove Device
• Windows Setting > Devices > Printers & Scanners > Add a printer or scanner (printer was added without issue)
• Windows Setting > Devices > Printers & Scanners > OfficeJet > Click the 'Manage' button >
  • Print a test page.
    • Nothing happens. Zero Zilch Nada.
  • Run the troubleshooter:
    • Troubleshooter says there are no problems.
  • Printer Properties > General tab > Print Test Page
    • Dialog says "Test page failed to print. Would you like to view the print troubleshooter for assistance?" I clicked No because I already ran the Troubleshooter.
  • Printer Properties > Sharing tab
    • Sharing On or Off makes no difference.
  • Printer Properties > all other tabs
    • nothing looks out of the ordinary.
  • Printing Preferences: brings up the usual window with various options for printing.
  • Hardware Properties (this opens the same window you get when going through Device Manager):
    • General tab > Device Status: This device is working properly
• Tried updating the drivers via Device Manager, but "Windows determined that the best driver for my device is already installed".
• Went to the HP website for the drivers and installed them: No change.
• Restarted the print spooler.
• Reset the print spooler.
• Ran the system file checker: No problems found.

Full computer specs are in 'My Computers > System Two'.

 

Adding unlisted printer to the Win10 list

!'m not sure how I did it but all seems well now. It was something like Deacon suggested plus a re-boot or two. It's now listed as a printer, not as unspecified.





Update the list still doesn't work.

Thanks for your support.

PS MS's Update catalogue is very useful. E.g. Microsoft Update Catalog

 

win10 printer credentials problem

Rakesh

Thanks for the suggestions, I tried what you recommended, here are the results.

1) this is a new win10 installation, on a new computer. The printer was installed using the win10 wizard. It asked for brand / model number and completed installation.

Printer is working properly.

2 )Trouble shooter could not find anything wrong .

I can do FILEe sharing between win10 and Xp but not print sharing.

At this point the XP can find this printer on win10.

I tried connecting printer to Xp and let win10 find it. It cannot find it.

I wrote more about the credentials problem to Sean in this thread.

By the way this printer is using the same driver on both machines.

The printer is an HP 1300 using a parallel port.

Win10 does not allow me to override the existing credentials.

On the Xp the wizard installs the printer and asks for permissions this is where problem is. Does not like any user. They are all known to both machines.

I have another printer that is on a router

(evidently such printers are 'servers)

You install them as 'local' printers on all the computers and evidently the printer's servers manages the spooling. this works from any machine.

If you or any one has more suggestions I will try them.

Thanks for the help so far.

George