Windows 10: Printer Problems After Windows 10 Updates a Couple Of Weeks Ago

Hi,

New to the forum so please be gentle with me (treat me like an idiot)!!

I have a Dell XPS 420 which I have had for about 8 years now. Attached are 2 printers an HP Laserjet which works fine and a Canon Pixma MP500 which I am having a problem with.

After the Windows 10 Security Updates a couple of weeks ago a little shield appeared at the bottom of the screen and it had a little yellow triangle with an exclamation mark on it. So I opened it up and Under Device Performance and Health it said something like XPS Miniview driver not available. I clicked troubleshoot and it went off and seemed unable to fix the problem. Due to a busy schedule I have been unable to try and work this out any further until yesterday when I tried to print send something to the Canon printer only to find it was no longer in the dropdown box of printers available.

I opened up Control Panel and found it and XPS Miniviewer in Unspecified at the bottom of the screen. I clicked on the MP500 and clicked troubleshoot and I now have an Inkjet Multifunction Printer showing in Printers, it does not however show up in the drop down box when you try and select from Word or Excel.

There are five devices showing in Printers the HP Laserjet, Fax, the Inkjet Multifunction Printer, Microsoft print to pdf and Microsoft XPS Document Writer.

The XPS Miniview is still in unspecified and I am not sure where to look to find its drivers.

I tried putting the MP500 installation disc in and re installing but I get a message saying that this is for 32 bit not 64 bit.

I have visited the Canon site and it says there are no drivers available (see attachment).

I find it hard to believe that a printer that was working okay before the security updates.

If someone could give me some idiot proof instructions on where to go what to download and what to do after wards I would be very grateful.



:)

 

Lost printers after automatic Win 10 upgrade

OK - there is actually 2 problems.

Regarding the error message: it has nothing to do with the missing printers. I have removed the software which caused the problem (I stopped using it a while ago anyway), so for me that problem is "solved" - might be other users will have a problem though...





Regarding the missing printers - the problem still exists. Its not just ONE printer missing - it´s something like 5-10 printers..

I've been on Win10 for a couple of years now and "the missing printers" has been used all the time. However after todays update
(Windows 10 Version 1703 - KB4022405), a number of printers disappeared from the list of installed printers. Do you really mean that after this update, printer drivers suddenly gets outdated? I don´t believe in
that theory. Especially since one of the missing printers is excatly the same as my homeprinter (HP LaserJet 500 color 551n), it's just installed on another network and another printer, (brother QL-570) was installed just a couple of weeks ago with the latest
win10 driver...

 

Printer problems, Windows 10 freezes, other problems

Hi not sure what to do. I have window 10 but the problem started when I updated

just few weeks ago with the printer and freezers on me. thinking of going back

to window 8

- - - - -

From another post:

Hi thinking going back to windows 8. I went to windows 10 couple years ago but I up dated just couple weeks ago since then my computer crashes then after 10 mins its ok. thinking taking it right back to new. go back windows 8. never really been right !

[Moved from Internet Explorer]

 

According to what I read the printer is not (officially) supported in Win 10. You can try installing it in a compatibility mode for Win 7 or Win 8.1 and see if it works. From comments on some posts, later Win 10 updates do not support some older hardware/drivers and it looks like this printer is one of those.