Windows 10: Printer says Offline. How do I fix?

Windows 10 to Brother HL-L2395DW printer. Wireless connection to printer via Cisco router. The printer says Offline. How do I put it back online. Sincere thanks in advance. I've tried going to Ports & clicking SNMP Status Enabled and that does not work.

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Printer on Windows 10 says its offline when it is not.

Hi,

Thank you for posting your query in Microsoft Community.

I understand your concern, and we in Community will try to help you in the best possible way we can.

I would suggest you to follow these steps and check if it helps:

• Go to the 'Start' menu
• Select 'Devices and Printers'
• Double Click on your printer
• Click on 'Printer' at the top left
• Go down and uncheck 'use printer offline'
• PRINT

Hope the information helps, if you have any further queries, feel free to post. We are here to assist you.

Regards,

Guru Kiran

 

Printers say (Offline) W-10

Oops They are both connected via WiFi and they worked fine at one time...... I'll check the advice you suggested.....

Thanks .......

Bummer just checked and ran Troubleshoot and it told me to turn the printer on. (Which it was) So I tried to do a test print and got a message saying printer is OFFLINE..... So running Troubleshoot did no good...

 

why does my printer continue to be offline

Hi,



Thank you for posting in our Microsoft Community.



There are multiple known causes of this issue, such as third party anti-virus software, corrupted system files, outdated driver and also intermittent connections if your printer is connected wireless.



To further isolate this issue, we would like to gather more information why your printer keeps on getting offline for us to provide the best possible resolution.

• What is the current build and version of Windows installed on your computer?
• Are there any recent software or hardware changes made to your computer prior to this issue?
• Are you getting any error message? If yes, what is the exact error message?
• Where do you see the message that your printer is offline?
• Are there any third part anti-virus application installed on your computer?
• How is your printer connected? (Wireless/USB)

In the meantime, we suggest you run Windows Printer troubleshooter and check if that will fix the problem. Refer to the link below for suggested steps on how to fix printer problems in Windows.

• Fix printer problems in Windows 10
  

Get back to us with the outcome so we can assist you further.