Windows 10: Printer scan issue

Why won't Windows 11 on my new Dell computer recognize the scan function of my HP officejet pro printer?

:)

 

Printer not scanning.

Hi Keith,

This issue occurs if there’s a problem with the printer/scanner driver.
For us to isolate the issue, we will need to ask you a few questions:

• Are you getting any error messages?
• What troubleshooting steps have you done so far?
• Any recent changes made prior to the issue?
• Have you tried using a program to scan items?
• Did you check to make sure the printer is not in offline mode?
• Have you tried contacting the manufacturer of your printer and check the latest updated driver that will be compatible with your device?
  

You may also check out this
link. This will provide you troubleshooting steps regarding your printer/scanner problems.

Feel free to contact us if you have further inquiries.

 

Can't "Scan To" from printer. Please help!

The scenenario is the following:

We have multiple subnets in our network. One of them is the security one which is 10.224.2.xxx

Computer A is connected directly into it. Ethernet cable comes out of the wall and goes into her Intel NIC.

Computer B is also connected directly into it. However, ethernet cable comes out of the wall, goes into a dock and then through the USB cable, gets internet.

Computer C is connected to our wireless security network which is 10.224.4.xxx
This computer is allowed on the firewall to talk to 10.224.2.xxx

All three computer have Webroot SecureAnywhere installed. The printer is an EPSON Workforce WF-4640. IP is 10.224.2.122 / 255.255.254.0 / 10.224.2.1 gateway / no iPV6 / 192.168.50.18 & .19 are DNS's. Printer has static IP.

I proceeded to install the drivers on all three computers. Here is where the problem comes.

Computer A installs just fine. Finds the printer on the subnet and completes installation. I can print and scan FROM the computer. I can also scan FROM the printer. When I go to "Document Capture Pro", I can see scan to: COMPUTER A on the list.

Computer B also installs just fine. Finds the printer and completes the installation. I can print and scan FROM the computer, but I cannot scan FROM the printer. It just wont list COMPUTER B at all!. I tried plugging the ethernet cable directly into the laptop, but still, the printer will not show computer B in the scan to list.

Computer C the same story, but worse. I cannot finish the installation properly because it will not find the printer. It is obviously on a different subnet, but it will not let me type in the address so I just cancel the printer finder part. I manually go to control panel and adjust the IP parameters. Same thing, I can print and scan from the computer but cannot scan FROM the printer. It will not list Computer C in the list.

I have tripled checked the EPSON Scan software on each PC. Each has the IP parameters set properly. I have spent days installing and reinstalling drivers, but no luck. Printer has updated firmware. I tried disabling Windows firewall, nothing.
At first I wanted to think it was Webroot, since there is a review on Amazon from a guy that had the same problem, but using Norton. However, how come Computer A works just fine?
When I though it was the dock, I quickly found out it was not as explained in Computer B when I plugged it directly.

At this point, Im running out of ideas. Im not even sure where else to go.

 

HP Printers will not scan or copy

Hi Diane,

As the issue still persists, I suggest you to try the below steps and check.

I would recommend you to check if the printer spooler is running on Windows background. If the printer spooler is not running on Windows background, try to starting the printer spooler manually and check.

• 
  Press Windows key + R, type services.msc and press enter.
  
  
• 
  Locate for Printer spooler, right click on it and click on start.
  

Let us know the status of the issue to assist you further.