Windows 10: Printer spool issues in Windows 10 S Mode

Morning,


We are having issues with the printer spool on our Windows 10 S mode laptop.


Every day or so a document will get stuck in the printer spool, which stops all print jobs from completing. When checking the printer spool I can see the document looping back and forth trying to print and other jobs stuck above this entry. I am unable to cancel this stuck print job as doing so will have no effect on clearing it.


All solutions online require either the command prompt or additional software to be used. As "S mode" does not allow you to use the command prompt or install any software that is not on the store my only solution is to shut the printer down and restart the PC, although this does not always work. If it does work the stuck print job releases and all queued documents will print out.


How can I clear or at least stop this issue from occurring in the first place on our S Mode PC without having to restart our device every time?


Thank you.


HP Deskjet 2600 Printer,

Acer Swift 1 laptop

Win version: 1909 Build: 18363.1316

:)

 

Windows 10 Printer Spooling Issue

Hi,



Thank you for posting your query in Microsoft Community.



I understand your concern and will assist you to resolve this issue.

I suggest you to try the following methods and check if it helps.

Method 1: Run the Printer troubleshooter

Windows 10 has a built-in troubleshooter to check and fix issues with Printer. Follow below steps:

1. Right click on Start button, select Control Panel.

2. Change the view by option on the top right to Large icons.

3. Click on Troubleshooting and select Hardware and Sound.

4. Run the Printer troubleshooter and follow on screen instructions.



Method 2: If the issue persists, follow these steps and check if it resolves the issue.

1. Right click on Start > Run > type
services.msc in run window and press Enter.

2. Navigate to Print Spooler service, click on
General tab and Stop the service.

3. In Windows explorer, navigate to the following folder location and open "PRINTERS" folder.

C:\Windows\system32\spool\PRINTERS

4. Select "Continue" or "Yes", if message prompts.

5. Delete the contents of "PRINTERS" folder and then close Windows explorer.

Note: Please do not delete "PRINTERS" folder. Only delete its contents.

6. Follow step 1, navigate to Print Spooler service, click on
General tab and Start the service.



Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.

 

Print Spooling Issue

Hi Beth,

An incompatible printer is one of the possible causes why it does not print with your Windows 10 device. We'll not include the steps you have done which are: Starting and stopping the spooling. Deleted items from print folder. Ran 3 different virus scans.
Reinstalled 4 times. Have updated drivers. I even set up printer as non wireless (with cable).

To troubleshoot your concern, kindly follow these steps:

• Use the Microsoft easy fix tool. Select Troubleshoot problems with devices and printers
  You may refer to this
  link. Simply run the file and follow the instructions in the Troubleshooting wizard.
• Download the latest driver directly from the OEM/manufacturer’s site.
• Clear print queue. Run an elevated command prompt and type the following commands in succeeding order:
  
  net stop spooler (press Enter)
  
  del %systemroot%\System32\spool\printers\* /Q (press Enter)
  
  net start spooler (press Enter)
  
• Roll back to a previous driver. Go to Device Manager> Print queues> Select your printer> Right click> Properties> Driver> Roll back.
• Edit registry. Note: You need to a backup file first before proceeding to the steps.
  Navigate to the ff. registry key:
  
  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows x64\Print Processors

• Delete all the driver keys for existing printers, scanners, etc except for winprint.
• Restart your system. Proceed with the usual re-installation of latest printer drivers and see if it makes any difference.

If the issue still persists, please contact the printer manufacturer for better assistance.

Should you need further help, please let us know.

 

Windows 10 Printer spooling service will not restart

Hi Brain,

Thank you for posting your query on Microsoft Community.

I understand your inconvenience. We are here to assist you.

I suggest you to install printer drivers in compatibility mode and check if it helps.

Method 1:

Follow the steps to install the drivers in compatibility mode.

• Download the drivers from the manufacturer’s website.
• Right-click on the installer and click on "Properties".
• Click on the ‘compatibility’ tab and check the box "Run this program in compatibility mode for” and select previous Operating System from the drop down.
• Click on ‘Apply’ and click ‘OK’ and run the file to install it.

Hope it helps. Do let us know if the issue is resolved. For any further information, feel free to contact us.

Thank you.