Windows 10: Printer test program not working

I downloaded a program SAMSUNG EASY PRINT MANAGER. It downloads but wnen I access it I receive the message: THE APPLICATION HAS FAILED TO START BECAUSE ITS SIDE-BY-SIDE CONFIGURATION IS INCORRECT.

:)

 

Printer not working

Hi Terry,

Thank you for posting in Microsoft Community.

How have you connected the printer to your computer? Is it wired or wireless connection?

I suggest you to follow the methods below and check if it helps.

Method 1: Run Hardware and Devices Troubleshooter

Follow these steps to run Hardware and Devices troubleshooter:

• 
  Press Windows key + X and click on
  Control Panel.
  
• 
  Select Troubleshooting.
  
• 
  Select View all on the top left corner.
  
• 
  Click Hardware and Devices.
  
• 
  Follow the on-screen instruction to run the troubleshooter.
  

Method 2: Uninstall and reinstall the driver

I suggest you to try uninstall the Mouse, Touchpad and Printer drivers check if it works for you.
Follow the steps below:

• Press Windows Key + X key and click Device Manager.
• Right-click on the Touchpad device listed and click on ‘Uninstall’.
• Select the option to Delete driver software.
• Follow the same steps to uninstall Mouse and Printer drivers.
• Restart the computer after its uninstalled.

Try to access the device manufacturer's website and download and install the latest chipset, touchpad and Printer drivers.

Hope this will fix the issue, if not let us know with the updated status and we will be happy to assist you further.

 

Tested programs

Is there a list of tested programs running on Windows 10?

 

Windows printer test page


Hi Knapier, welcome to Ten Forums!

If you are talking about Windows printer test page, you could try an alternative one from Print a Test Page. Your printer may also come with some cleaning diagnostic utilities which may include some test pages too.

A Windows test page sole purpose is to list all information directly related to how Windows communicates with your printer. This means driver listings, the printer model and available printing styles. It is not used for testing the alignment and color etc... This is what the printer utilities are for.