Windows 10: Printer tries to fax instead of print.

Discus and support Printer tries to fax instead of print. in Windows 10 Drivers and Hardware to solve the problem; Hello, I have an Epson WF-7720 multipurpose printer and every time I try to print it brings up a popup trying to fax. I am asking for help here... Discussion in 'Windows 10 Drivers and Hardware' started by RDeane1, Aug 16, 2018.

  1. RDEANE1
    RDeane1 Win User

    Printer tries to fax instead of print.


    Hello,


    I have an Epson WF-7720 multipurpose printer and every time I try to print it brings up a popup trying to fax. I am asking for help here because the Epson support is being woefully unhelpful.


    Here are some details:

    The Epson printer on my Printers & Scanners list says the "driver is unavailable", this is despite my uninstalling and reinstalling the drivers 6 times (both with and without a firewall).

    The printer (not the fax) is set as my default printer. Trying to print with the "fax" printer selected has the same result.

    The printer is connected over a wifi connection.

    Here is (what I think is) the model number: EPSONEB865B (WF - 7720 Series)

    It works fine on my bosses computer, and on another laptop, so I assume the problem is with my PC.

    Lastly, I don't know if it helps but here is a screenshot of the popup.

    :)
     
    RDeane1, Aug 16, 2018
    #1
  2. JAN123
    Jan123 Win User

    Windows 10 Home Won't Print to Remote Printer


    I have three computers.
    Machine 1: Windows 10 pro, has the USB Brother HL-5040 printer
    Machine 2: Windows 10 pro, prints OK to the remote printer.
    Machine 3: Windows 10 home, Used to print, but not anymore (THIS IS THE PROBLEM).
    I’ve tried everything that I can think of, and would appreciate any suggestions.
    I did these steps on Machine 3 that did not work.

    • Remove the printer device.
    • Add a Printer
    • The printer that I want isn’t listed
    • Select a shared printer by name
    • Browse
    • Select the displayed Machine 1.
    • Select the displayed Printer.
    • Next
    • Failure “Connect to Printer”.
    • Add a printer using a TCP/IP address or Hostname
    • Next
    • Set Hostname to Machine 2, and set port name.
    • Detecting TCP/IP Port
    • Additional Port information required.
    • Device Type – Standard, Brother Port Server
    • Next
    • Detecting the Driver Model
    • Install The Print Driver
    • Select Brother and Brother HL-5040
    • Next
    • Replace the Current Driver
    • Printer Name (setting it to HL-5040)
    • Next
    • Do not share this printer
    • Next
    • You’ve successfully added “HL-5040”
    • Finish
    Printing on Machine 3 puts the document in the print queue, which reports error printing.
    Printing from Machine 2 to the printer on Machine 1 works perfectly.
    All three machines are in the same HomeGroup. Machine 3 can access the shared files from Machine 1.
     
    Jan123, Aug 16, 2018
    #2
  3. HYBRID_THEORY
    Hybrid_theory Win User
    Error - Printing on Network printer

    We have 4 printers on our Windows print server. The server was migrated from win2k3 to 2k8 on friday. 3/4 printers are working great, the other is having issues. When trying to print a test page to it, it gets a job status of Error - Printing.

    When sending a small word document to it, it sends it to the printer, the queue is empty but nothing prints. If I goto the printer itself, it doesnt show any errors and I can print things such as information sheets and diagnostic files just fine.

    All four printers are the same model, all 4 have a static IP. I can ping the printer successfully. I've tried printing from both an XP machine and the print server itself. I tried removing and adding the printer on the print server. And lastly, uunplugged the printer for 30 seconds, plugged it back in.

    Any ideas?
     
    Hybrid_theory, Aug 16, 2018
    #3
  4. ROLANDO VIL
    Rolando Vil Win User

    Printer tries to fax instead of print.

    Print to PDF missing in Printer List

    Hi William,

    We suggest that you disable and re-enable the Print to PDF feature. Here are the steps:

    • Click on the Start menu and type in Windows Features.
    • Choose Turn Windows features on or off.
    • On the next window, find Microsoft Print to PDF and disable it. Click
      OK to save changes.
    • Restart your PC.
    • Repeat the same steps to re-enable Microsoft Print to PDF.
    If the issue persists, we suggest that you perform the troubleshooting steps suggested on the link below under
    Advanced:

    Fix printer problems

    Regards.
     
    Rolando Vil, Aug 16, 2018
    #4
Thema:

Printer tries to fax instead of print.

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