Windows 10: Printer will not work in windows10

Hi all,I have an HP Officejet 4500.Installed it when 10 was introduced as free.It worked fine untill the anniversary update but no longer works.Went to the hp website and put in the info.and they inform me that there is no driver avaliable.So,can I assume I have to throw another printer away because of Billy G,thank-you.

:)

 

HP6P printer will not work with Windows10

Hi,

Thank you for posting your query in Microsoft Community.

Sorry for the inconvenience caused. I will assist you with this.

To better understand the issue please let us know if you receive any error message.

Meanwhile I would suggest you to try the troubleshooting steps provided in the link below and see if it helps to resolve the issue.

http://windows.microsoft.com/en-us/windows-10/fix-printer-problems.

Hope the above information helps. Reply with necessary information and the result to help you further. Thank you.

 

HP6P printer will not work with Windows10

I have spent hours...cannot get the HP6P printer to work...I have tried everything.

Please send info to be able to keep this good ole printer.

Thanks

 

There is a Windows 10 driver on the HP support website. Download and install it.

 

But there IS a driver on the HP site?
HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support

 

Thanx anyway guys but I downloaded that driver 6 months ago and it does not work.That was the driver for Windows10 but after the anniversary update it does not work.

 

Be sure to choose the correct driver since there are many variants - http://h20180.www2.hp.com/apps/Looku...officejet+4500

If that doesn't work, uninstall the driver then reinstall it. Are you using genuine HP cartridges since I have an All in One HP printer which won't even install HP's software unless it detects HP cartridges.

You could try the HP Officejet Basic Print and Scan Driver and run HP's Print & Scan Doctor.

 

Thank-you Steve C for replying.Went to the site you gave me and found the driver that I already have and still doesn't work.Did
uninstall the driver at first but seemed to be a mistake cuz now I can't install it again.Says it ran into trouble and is exiting
installation.Just don't know what is wrong,Tony.

 

Simply uninstalling HP printer drivers often does not work. I ran into similar problems with Win10 -- and the only thing that worked was digging out the ORIGINAL CD that came with the printer, reinstalling from that CD, and then uninstalling. During the uninstall, I had to insert that CD. But after that, the printer stuff was finally gone and I could reinstall using the more current software from the HP website.

 

Are you using genuine HP ink? I can't install HP software on my HP printer when using 3rd party ink.

 

Yes,am using hp ink.Mark,I can't use the original cd to install on windows10,won't let me.That is why I went to the hp website and
downloaded the windows10 driver.Again,it worked fine until the anniversary update.Then I went to hp website again and they scanned the computer and said there is no new driver other than what I have installed.So,what I did is I have an older laptop running 8.1 so installed there and printer works fine.It just seems ridiculous to have to by a new printer on every other os that ms comes out with.Thanx all for the help.

 

Go to Start/Search and type appwiz.cpl and press enter. In Programs and Features uninstall all of the HP Printer software. Remove the USB cable for the printer from the Printer End and restart the computer.
Now download the latest driver in post #3, during the install, it will tell you when to plug in the USB cable.

What is the exact error message? Be sure you rebooted with the USB cable unplugged from the computer end before trying to reinstall.
Try Uninstalling with Revo Uninstaller. If it is not in the list, use Hunter Mode, be sure to use the Advanced Method to remove all files from Registry.

 

Arggh, do not use Revo. That gave me problems with an HP Scanner which meant doing a re-install of Windows before the driver would ever install again, it caused damage of some sort.
You already have that problem without making it worse.

1) I would check you have no applications running when doing the driver install.
2) Check your Windows 10 install SFC, DISM etc, instructions are on this website.

Unplug your printer and start the install, connect up to USB when prompted. This is basically to stop the built in HP basic driver installing.
I 'm sure this sort of thing is on the HP Website, somewhere.

 

Thanx spunk,tried your method and it finally installed,seems to work fine.Thank-you to everyone for there suggestions and help,Tony.

 

Just a comment about Revo Uninstaller.

I've used it for removing many problem programs over the years and not had any trouble with it at all.

To be honest, the only time I ever had a serious issue was with CCleaner, when I allowed it to remove some old stuff and it "broke everything", to use a well-known phrase.

On the printer issue, Insider updates have borked my HP OfficeJet 8620 installation a few times.