Windows 10: Printer won't scan....

Hi I've an HP Envy 4500 series printer about 2/3 years old and never had a big problem, till today when it won't scan. Did a troubleshoot which went through everything displaying the following message which I can't follow.

"Turn on the :%printername% usb composite device is an older USB device and might not work with USB 3.0"

It's always worked fine before so even after switching off and restarting a couple of times it still won't start which is odd as nothing's changed.

Appreciate any help thanks....

:)

 

printer-HP Photosmart C7280 used to scan with windows 7-now windows 10 wont scan from printer to computer any ideas

As per subject above--My HP Photosmart C7280 printer will not scan from my printer to my computer. It states no scan options. It did scan with windows 7--now windows 10--won't scan. any ideas.

 

printers

We have a dell 963W, downloaded Win 10. It will scan, scan and email with out outlook but when we print it stays in Q and won't print, won't delete. printer freezes. We are on SOC and cannot afford a new printer. Many of us wonder just how much MS charged
other mfg's to make our devices, printers unavailable?

 

Hi Arcadian.

I think I would resolve this by heading to HP and getting the latest software / driver. I would uninstall the old, disconnect printer, reboot, install software and when it requests connect printer.

This link was for 64Bit but you can confirm.

https://support.hp.com/ca-en/drivers...series/5304875

Now it could be something failed in unit. Are you able to use "Copy" function?

Ken

 

There are a number of things you can try.

1) From the HP download page obviously download the Full Feature driver, re-install that.

2) In Utility-Diagnostic Tools, Download and run the "HP Print and Scan Doctor for Windows" from the download page. This should integrate with your current HP software, if not just run it separately.

3) Check on your Chipset/USB driver, this you would get from your PC/Laptop manufacturer.

I have had HP printers and scanners for something over 20 years and quite often you have re-install drivers, so keep a hold on them you will need them again for sure....

 

Great thank you both will get onto it....*Smile

 

All done many thanks.... !! *Biggrin

 

Excellent. Glad the forum could help. Thanks for marking thread solved, others will find.