Windows 10: Printers added using IP But Missing the IP Port in the port list and goes offline after...

HiWe have a sudden problem where printers were inactive. I removed all drivers and re added the network printers using IP. When I sent a test page it will spit out error message. I then check the PORTs and i cannot see IP and printer selected WSD. I have to manually added the TCP/IP Port and select it. It prints for a while and then disabled again. It will work after a restart and then repeat fail. Please help

:)

 

Win 10 keeps changing my printer static IP port to WSD, already turned off windows printer management

Have seen this problem on a few machines. WSD takes over as the default port from a port based on a static IP. When someone prints there are no errors except the printer prints nothing. Best advice I have seen for manually added printers is:

Control Panel -> Device and Printers -> Add A Printer -> The Printer I want isn't listed -> Add a printer using a TCP/IP address... -> change "Device Type:" from default "AutoDetect" to "TCP/IP Device".

That key last step may prevent the dreaded WSD port being added as an available port. Enter the IP and continue the installation. I tried adding an existing printer twice, one with AutoDetect and one with TCP/IP Device. The AutoDetect install showed up
as WDS, and the TCP/IP install showed up with static IP in the port and no available WDS ports listed.

Hopefully that method works for most cases.

 

Finding IP address

Hello,

Thank you for writing to Microsoft Community Forums.

I suggest you to follow the steps mentioned below to find printer’s IP address:

1. Type Devices and Printers in the Windows search bar.
   
2. Select on the printer and click on
   Manage.
   
3. Click on the Ports tab.
   You will be able to find printer’s IP address under the ‘Ports’ tab.
   

Few printers also have a “Test print” option on the printer. When you print a test page from network printer, the page shows the IP address along with other details.

Note: If it is set on DHCP mode the IP address will constantly change.
The IP address is assigned automatically by your router using a protocol called DHCP.

Hope it helps.

Sandeep Kumar M

Microsoft Community – Moderator

 

Printer offline

Hi there,

Thank you for writing to Microsoft Community Forums.

Could you please help me with the below question:

• Did you make any changes to the computer before this issue started?
  

Printer will continually switch itself to offline mode due to an IP port issue. To keep the printer from switching to offline mode, you must validate the printer's IP address.

Meanwhile, please follow the troubleshooting steps as mentioned below:

Steps:

1. Press Windows andR
   key together on your Keyboard.
2. Type Control and hit enter.
3. Click on Hardware and sound> click on Devices and printers.
   
4. Select the HP Printer 2540, right click on it.
5. Uncheck the option use printer offline and select
   properties.
6. Go to the Ports tab at the top of the pop-up window.
7. Click on "Configure Port"
8. Check that the "Printer Name or IP address:" box is the same as the IP of your printer.

You can also refer this link for more information
about Printer issues.

Hope it helps.

Roohi Taj S

Microsoft Community - Moderator