Windows 10: Printers Keep Going Offline

We're having issues with our printers keep going offline & we're unable to print. This is happening with both of our wireless printers (Brother MFC6930DW & HP T120) indicating this is a problem with Windows 10 Professional & not the printers.


If we delete the printers & add them again this clears up the problem but reinstalling them almost every time we print is not a great solution.


Can anyone advise a fix? Printers have the most recent drivers installed in line with manufacturer's recommendations.

:)

 

printer keeps going offline

Hi Toni,



Thank you for writing to Microsoft Community Forums.



Thank you for the detailed information about the issue. I understand the inconvenience you are facing with the printer.



Which security software is installed on your device?



I would suggest you to follow the steps mentioned below and let us know if that helps.



Method 1

Run Printer Troubleshooter

1. Press Windows + I key >
   Update & Security > Troubleshoot.
   
2. Click on Printer and
   Run the troubleshooter.
   

Method 2

Reinstall your EPSON printer

1. Press Windows + R key, type in
   devmgmt.msc.
   
2. Right click on your EPSON printer device in Printers or Printer queues.
   
3. Click on Uninstall.
   
4. On your keyboard, press the
   Windows logo key and R at the same time to invoke the Run box.
   
5. Type control and press
   Enter.
   
6. Click Devices and Printers in Large icons.
   
7. Right-click on the blank area and click
   Add a printer.
   
8. Click on The printer that I want isn’t listed.
   
9. Tick on Add a printer using a TCP/IP address or hostname. Then click on
   Next.
   
10. Enter the IP address and
    Port name of your printer. Then click Next to complete reinstalling your printer.
    
11. Restart your computer and check if you’re able to use your printer.
    

Note: Refer the below suggested steps on how to check IP address and port name of the printer.

1. Right-click on your printer and
   choose Printer properties.
   
2. Highlight the checked Port with
   √ mark in Ports, then click Configure Port.
   
   You’ll be able to see the Port name and IP address of your printer on the pop-up window.
   

You may also refer the article from EPSON “I see the message Printer
is Offline when I try to print with a wireless connection in Windows. What should I do?” for more information.





Hope it helps.





Muralidhar

Microsoft Community Moderator

 

Printer offline

Hi there,

Thank you for writing to Microsoft Community Forums.

Could you please help me with the below question:

• Did you make any changes to the computer before this issue started?
  

Printer will continually switch itself to offline mode due to an IP port issue. To keep the printer from switching to offline mode, you must validate the printer's IP address.

Meanwhile, please follow the troubleshooting steps as mentioned below:

Steps:

1. Press Windows andR
   key together on your Keyboard.
2. Type Control and hit enter.
3. Click on Hardware and sound> click on Devices and printers.
   
4. Select the HP Printer 2540, right click on it.
5. Uncheck the option use printer offline and select
   properties.
6. Go to the Ports tab at the top of the pop-up window.
7. Click on "Configure Port"
8. Check that the "Printer Name or IP address:" box is the same as the IP of your printer.

You can also refer this link for more information
about Printer issues.

Hope it helps.

Roohi Taj S

Microsoft Community - Moderator

 

Printer on Windows 10 says its offline when it is not.

Hi,

Thank you for posting your query in Microsoft Community.

I understand your concern, and we in Community will try to help you in the best possible way we can.

I would suggest you to follow these steps and check if it helps:

• Go to the 'Start' menu
• Select 'Devices and Printers'
• Double Click on your printer
• Click on 'Printer' at the top left
• Go down and uncheck 'use printer offline'
• PRINT

Hope the information helps, if you have any further queries, feel free to post. We are here to assist you.

Regards,

Guru Kiran