Windows 10: Printers say (Offline) W-10

Both my printers say (show) offline and I can not print...
I checked in tutorials and found nothing.

Thanks

:)

 

PRINTER CONSTANTLY goes OFFLINE on Windows 10 computer.

Original Title: PRINTER CONSTANTLY goes OFFLINE

I am using HP officejet 8600 and its constantly reading "offline" by my ASUS Windows 10 laptop. The printer is connected, it says online. Ive tried turning off and on, connecting and unconnecting. It used to make me uninstall the printer and reinstall the
printer to work. But, now it won't even do that. It is a constant annoying problem. Why would laptop say its offline when it says its online?

PLEASE help

 

HP 8620/Windows 10 Printer Offline

I'm an IT Admin, this Win10 Printer Offline issue has be completely baffled.

Here are the hardware specs that a family member is using:

- HP 8620 All-in-One Printer

- ASUS laptop w/ Windows 10

I initially set this up for him a few months ago. Worked fine for a week or two, then I get a call saying that the laptop won't print. His phone and other devices continue to print fine. Go to printers in Win10 and it says "printer offline". Tried the following:

- Disable SNMP

- Ran the HP printer troubleshooter

- Set static IP address

- Ethernet connection versus wireless

- Ran all updates on Win10 and from HP

- Went into printer "see what's printing" and settings in there do not make a difference.

Always works good for a few days then I get a call again. He is a normal user who is unable to uninstall/reinstall every few days. Seems like a common issue, which i'm hoping there is a fix for.

Thanks in advance,

Drake

 

How are the printers connected to your computer? USB cable? Ethernet Cable? WiFi?
Go to Start/Devices and Printers and right click each printer and choose Online or Troubleshoot.

 

Oops They are both connected via WiFi and they worked fine at one time...... I'll check the advice you suggested.....

Thanks .......

Bummer just checked and ran Troubleshoot and it told me to turn the printer on. (Which it was) So I tried to do a test print and got a message saying printer is OFFLINE..... So running Troubleshoot did no good...

 

Okay, please power off the printer(s), wait twenty seconds and power on. Do the same for your router.

On a number of devices when the wireless is connected the wireless logo LED on printer will be solid, if the printer is not connected they flash. What kind of printers are they, makes and models.

Has there been a change in your router, new device, possible long duration power outage? Is your computer wireless or wired?

If computer is wireless please ensure network is showing as Private and not public.

Could you share what version build of Windows you are using?

Windows key + R, type winver, enter.

 

I had the same problem with my Dell printer. What I did to fix it was assign the printer a static IP Address. Then go into the printer's properties and click on the Ports tab. Create a new Standard TCP/IP port and give it the same static IP Address you gave your printer. Windows will automatically assign the new port to your printer. It’s been six months now and I have not had any more problems.

 

Thanks I will give your solutions a try later today. I have to work in a few