Windows 10: Printing issue in windows 10

Discus and support Printing issue in windows 10 in Windows 10 Drivers and Hardware to solve the problem; Hi.I have a HP Photosmart 6520 printer with windows 10, Been working well until last few days. When I select an item to print from a web page I used... Discussion in 'Windows 10 Drivers and Hardware' started by dafydd, Dec 1, 2016.

  1. dafydd Win User

    Printing issue in windows 10


    Hi.I have a HP Photosmart 6520 printer with windows 10, Been working well until last few days.
    When I select an item to print from a web page I used to select the three dots top right and select print and within a few seconds the print would show up in the black screen that appears then gives a choice to print size etc, But now when select print nothing shows up in the black screen the small circle revolves to the right but nothing comes on screen.
    When I select print at bottom left the paper comes out of printer blank.
    Have uninstalled the printer and reinstalled with latest updates but with no luck, Very difficult when I require to print our a receipt or similar item.
    Any help on this Please.
    Many thanks David.

    :)
     
    dafydd, Dec 1, 2016
    #1

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  4. Printing issue in windows 10

    You mentioned this happens when you print from web page. Have you tried another browser, maybe Firefox to see if this is a printer issue or browser issue?
     
    Caledon Ken, Dec 1, 2016
    #4
  5. Hi did you get a disc with the printer, and install all the software from the disc.
    What seems to be happening is nothing is being found by the printer to download.
    Also see if using Edge Browser cures the problem
    Also go to Printer and Devices and see if your printer is set as Default Printer if not then click that and see if it works
     
    hTconeM9user, Dec 1, 2016
    #5
  6. dafydd Win User
    Hi thanks all
    I'm using edge.
    Regarding the software cd yes I do have it but its for windows 8.I cant seemed to find the correct software for this printer to have the full package.Tried a few downloads but not much joy.
    The printer is working its just that issue with when I want to print receipts etc.
    Thanks
     
    dafydd, Dec 1, 2016
    #6
  7. Hi...

    You Contact HP Support Team
     
    waltercarroll, Dec 1, 2016
    #7
  8. Printing issue in windows 10

    Caledon Ken, Dec 1, 2016
    #8
  9. Steve C Win User
    Steve C, Dec 2, 2016
    #9
  10. If David selects a different printer, say Microsoft PDF printer does the preview window show something other than blank? (according tho David's first post, the preview window shows blank)
     
    Caledon Ken, Dec 2, 2016
    #10
  11. dafydd Win User
    Many thanks to all for the help.
    Sorry for the delay in getting back to you,The reason is that my nine year old granddaughter came from school on Friday for the weekend.
    Regarding the setup, When I first had this printer it was on windows 8.1 then went to windows 10 all was working okay until about a week ago it started to play up.When I first had it when inserting the cd software I had an option to connect with usb or wifi don't get that option now maybe it has something to do with windows 10?.
    Will be having a good look at it today hoping to have some peace as i'm 67 today.
    Thanks all. Will let you know how I get on later.
    David.
     
    dafydd, Dec 3, 2016
    #11
  12. dafydd Win User
    If David selects a different printer, say Microsoft PDF printer does the preview window show something other than blank? (according tho David's first post, the preview window shows blank)

    Regarding your question Yes it des show Blank..
     
    dafydd, Dec 3, 2016
    #12
  13. dafydd Win User

    Printing issue in windows 10

    Just an update.
    I connected my laptop to the printer in question and all is working fine there So it must be a fault on the desktop.
    Been thinking of doing a repair. Have done the scannowsfc with no luck.
    What would be the best way to do a repair and keep all my contents of the C drive.
    David.
     
    dafydd, Dec 3, 2016
    #13
  14. If another printer shows blank then this likely is not a printer issue but a browser issue. Unfortunately web is littered with this issue.

    The Ten forum thread Edge Browser - cannot print to pdf file talks to this issue. One solution for v1511 was to ensure KB3140768 was installed. I also looked at this KB and it said it needed to re-installed if you subsequently installed a language pack.

    Other solutions mention certain folders being missing. Any chance did you move any of your user folders?

    I believe if you need a quick fix while you investigate install Chrome or Firefox.

    The link I posted from HP was the full software bundle. You may also find firmware for your printer at the same site which may help with wireless. The wireless is likely something totally unrelated to blank screen in preview as you also get a blank screen when you select an internal PDF printer.
     
    Caledon Ken, Dec 3, 2016
    #14
  15. dafydd Win User
    Well i'm here again.
    Did a windows repair as there was another small issue on another program. It went okay all working fine now printer is a good one.
    many thanks to all who replied to my post.
    Merry xmas to all.
     
    dafydd, Dec 4, 2016
    #15
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Printing issue in windows 10

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