Windows 10: printui.exe problem, unable to connect printer

I cannot add my brother printer to the list of printers on my laptop anymore. I have previously connected this printer and it worked smoothly until I decided to change my wifi password. i have logged in to my new wifi with the laptop and the printer, however the printer did not seem to respond to prints anymore. I tried "forgetting" the printer on my laptop and reconnecting, however it is now unable to find the printer, and when I click "the printer that I want isn't listed, a pop up of C:\WINDOWS\system32\printui.exe says:


Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item.


notes:

am the only user on my laptop

Printer works fine on other devices phone. etc.


anyone have any solutions please?

:)

 

Unable to connect computer and printer to internet at the same time

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are unable to connect internet and wireless printer at the same time.



For better clarity, please let us know:

• Are you able to connect the printer when any one of the computers are not connected to the network?
  
• What is the version of Windows you are using? To check type: winver in the search bar on the Taskbar and hit Enter.
  
• What is the make and model of the printer?
  
• Are you getting any error messages when you connect the printer?
  

There could be a limitation of number of devices that can be connected to the router at any given point. You may want to check the limitations before proceeding.



However, I would suggest you to try running the Network Troubleshooter and check if that helps. Refer the steps mentioned below:

1. Press Windows Logo key + I, to open
   Settings.
   
2. Click on Update & Security and select
   Troubleshoot on the left pane.
   
3. Scroll down and look for Network Troubleshooter on the right pane.
   
4. Click on it and select Run the troubleshooter.
   
5. Follow the on-screen instructions to complete the process.
   

For more information, see
Fix network connection issues in Windows.



I would also suggest you to refer the steps mentioned in the article
Fix printer connection and printing problems in Windows 10.



Let us know how it goes.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

Windows 10 + printer connection

Hi murlichatlani,

Have you tried the suggestions on my initial post, in response to the original poster? If you haven't performed any troubleshooting yet, here are a couple of things you can try:

• Power off, and then power on your printer to restart it. Wait for a while for it to be fully ready.
• Check your printer connection. Check your printer and make sure that it’s connected to your PC network.

If the steps didn't help, you may go through this list of suggestions to fix printer connection in Windows 10.

If you would like me to provide additional advice, simply respond to this thread. I will get notified and I’ll reply to you as soon as I can.

 

Windows 10 + printer connection

Hi Debbie,

The printer offline status is your printer’s way of telling you that something is wrong with the communication between your computer and your printer, so one of the first things to check is your printer’s connection with your PC. Here are a couple of things
you can try:

• Power off, and then power on your printer to restart it. Wait for a while for it to be fully ready.
• Check your printer connection. Check your printer and make sure that it’s connected to your PC network.

Aside from the above steps, I also suggest that you go through this list of suggestions to fix printer connection
in Windows 10.

Please respond to this thread to let me know how the issue progresses. Similarly, if you have more questions, please inform me by replying to this post.