Windows 10: Problem accessing store

Since creators update the other night one of our 4 user accounts is having trouble getting into store app. I think I only noticed it this morning. So maybe it's ms issue with their servers but it's strange only 1 account is doing this whilst the others seem ok. It doesn't crash but keeps saying 'something happened on our end and we couldn't sign you in' with error code 0x80004005 or 'page could not be loaded please try again later' with code 0x8000FFFF

is anyone else seeing difficulties with the store app today? Can the store cache be reset for this one user account only as the other accounts seem unaffected

:)

 

Problem accessing the app store

Hello,

Please run Network Adapter troubleshooter from Control Panel > Troubleshooting > View all. See if it helps you.

Hope this helps, Good luck

 

problem with accessing store

Try to change the password of your Microsoft Account and then sync your Microsoft Account and try again!

 

Have you tried the store troubleshooter in settings?

 

Thanks, I'll have a look later. I had to give up this morning and go to work. I'm probably being dense and it doesn't help that I'm not in front of my pc to see it but where does one access the store troubleshooter, I wasn't aware such an option existed in the settings?

 

Hi *Smile

There is a new troubleshoot section on the Update window in Settings. The store apps troubleshooter is at the bottom:

 

Cheers guys, before trying that I went into settings, apps list and advanced on store and reset the app. Seemed to do the trick! phew