Windows 10: Problem Activating Windows 11 Pro License

Hi Team,Only one of the 3 Windows 11 Pro OEM licenses sold by our customer cannot be activated. When entering the product key, they receive a warning saying 'The product key you entered did not work'. We have also added the images sent by our customer regarding the subject.'*** Email address is removed for privacy ***' We contacted this e-mail address. https://support.microsoft.com/en-us/contactus/ directed to this address.I have also added screenshots related to the topic We request your support in resolving the issue. Best regards,

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Free upgrade from Windows 11 Home to 11 Pro using 10 Pro retail license

My current computer has an activated Windows 10 Pro retail license. I'm planning to replace my current computer by buying a new computer that comes preinstalled with Windows 11 Home, and then I understand I can use my 10 Pro license to upgrade to 11 Pro for free.

What's the most straightforward way of accomplishing this? The obvious approach that comes to mind involves two steps:

1. Reinstall Windows 10 Pro on new computer and activate with my existing retail license.
   
2. Upgrade new computer to 11 Pro for free through the settings.
   

Is there a simpler way of doing this without having to reinstall Windows 10? For example, would it be possible to somehow "trade in" my Windows 10 Pro license for 11 Pro? I'm fairly new to Windows licensing and am just trying to understand what is possible/best practice, with minimal effort.

 

Windows 11 Pro activation key

Thanks for reaching out! I'm an Independent Advisor and a Microsoft user like you.

Have you tried logging in with the account linked to the digital license on your device? I've provided a few steps you can try including some more you can follow:

1. Link your Microsoft account: Ensure that your Microsoft account is linked to the digital license on your device. Go to Settings > Accounts > Your info and check if your Microsoft account is listed there. If not, click "Sign in with a Microsoft account instead" to link your account.
   
2. Run the Activation Troubleshooter: Go to Settings > System > Activation, and click the "Troubleshoot" button. This will launch the Activation Troubleshooter, which can help reactivate Windows after a hardware change if your Microsoft account is linked correctly.
   
3. Enter your existing product key: If the Troubleshooter doesn't resolve the issue, try entering your existing Windows 11 Pro product key. Go to Settings > System > Activation, and click "Change product key." Enter the key you used previously to upgrade to Windows 11 Pro.
   

If you are still having issues after trying these steps, please let me know. I'll be happy to help.

 

Windows 11 Pro license not staying activated

We purchased a Windows 11 Pro license to replace the home license that came with the Microsoft Surface Laptop we bought for a new staffer. The license does not want to stay activated. We went through the process to do Windows updates. Activate the new Pro license. Did then all updated. Then I logged in with a abusiveness account. This is the process we went through for previous laptops. The only issue that the license does not want to stay activated. We also noticed the license type changed between Pro and Enterprise.