Windows 10: Problem has occured trying to reset pc

Could a virus be stopping the pc from resetting. I’ve tried using a recovery drive and just doing a normal reset everytime it says a problem has occured try to reset this pc. It only happens with it start to actually reset the pc, not just in GUI menus, where you click reset this pc.

submitted by /u/Tempo146
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:)

 

There was a problem resetting your PC

Hi Ronnie,

The issue you're getting when resetting your PC may have occurred if there are broken or corrupted Windows components. To isolate your concern, we'd like to ask the following:

• Have you made any recent changes to your PC prior to the resetting issue?
  
• When you try to backup your files, did you get any error messages?
  
• What specific troubleshooting steps have you tried so far?

We look forward to your response.

 

router logs DoS attack from a local PC....

Well you did not say that you don't really know what you are doing. It's not a problem of course, but it changes things a little.

It's not even clear if the PC or the router is the problem at this time, so I suggested that you disable some unnecessary things which are usually known to cause many problems, sorry if those were too complicated.

• You could reset some network related stuffz on the PC as a next step. Open an elevated command prompt (run as administrator), and enter the followings on the PC:
  netsh int ip reset reset.log
  netsh int ipv6 reset
  netsh winsock reset
  netsh branchcache reset
  netsh advfirewall reset
  (note: You can export your current firewall rules in the "group policy" before the reset if it's needed for some reason)
  
  
• Btw, Would it be a problem to reset the router to the default settings if the things we are trying will not help? There is a menu point for that called "factory settings" (and also a little hole on the back if you prefer that one).. the Administrator username in the router after the reset would be admin and the password is probably on a sticker at the bottom of the router (special settings needed to go online with your ISP might be also necessary)
  This is not needed now (not yet), but perhaps the source of the problem is at the router and not the PC in question, so we may come to that eventually.

ps.: Do you have a second network card you could test in that PC and a different cable to rule out some hardware issues on the PC side?

 

How to factory reset Cisco 1700 Router

Hopefully I can help you here....its a very common thing to happen.


First, I take it you dont know the passwords for console access or telnet/ssh?

I will assume that these devices belong to you.

step 1. Plug a cisco console cable into a serial port on your pc
step 2. Plug other end into Cisco console port
step 3. Using hyperterm or putty or similar connect to the serial port
step 4. boot router, and make sure you clearly can see the output (this confirms you have good serial comms)
step 5. if this fails, adjust the comm port settings (9600, 8,1,n are the default)
step 6. now you have to do the only hard part...send the break command:

Break command list: Break Commands

Go down the list and match your OS and SW and try the sequence suggested.

If this fails several times do what I do: Install putty (free) and then to send a break so you can get into rommom just hit "ctrl-a b".