Windows 10: Problem importing photos from camera

When I try to import photos from my camera using a USB cord, I get the error message "Something went wrong. Your files might not have been imported."

:)

 

Importing Photos from my camera to my computer.

Hello William,

Thank you for posting your query on Microsoft Community.

I would appreciate if you can provide us the following information to help us understand the issue better.

• Does your camera gets detected by Windows when you connect it?
• What is the make and model of your camera and PC?

Let's try the steps below to import photos from camera to your PC.

• 
  Connect a camera your PC.
  
• 
  Open the Photos app.
  
• Swipe up from the bottom edge.
  
  (If you're using a mouse, right-click within the app.)
• 
  Tap or click Import.
  
  If you have problems or want to import from a DVD, see Import photos and videos from a camera, phone, or DVD.
  
• 
  Tap or click the device you want to import from.
  
• 
  The app automatically searches for all photos and videos that it hasn’t imported before and selects them. You can also swipe down on or click each photo and video you want to import, or tap or click
  Select all.
  

If the camera is not detected when you connect it to Windows, there could be possibility of driver issue. Uninstalling and reinstalling the camera driver may help us in getting this issue resolved.

Step 1: Uninstall the Drivers.

a. Press “Windows Logo” + “X” keys on the keyboard.

b. Click on “Device Manager” from that list.

c. Search for the Camera driver in the list, right click on it and then select “Uninstall”. On the un-installation window, if you have an option: “Delete the driver software for this device” you may select that and then remove the corrupted drivers
from the computer.

d. Follow the on-screen instructions to complete it and then restart the computer if prompted.

After the restart, please go ahead with the next steps to install the latest drivers and check if that resolves the issue.

Update Driver Software from the Manufacturer’s website:

Step 2: Go to the Computer or Camera manufacturer’s website and search for the latest Windows 10 drivers available and then install it by following the instructions given in the website.

Try the above suggestion and let us know if it helps. For further assistance feel free to post your queries in Microsoft forums. We will be glad to assist you.

Thank You.

 

Photos app not importing my photos from my camera

Hello Wendy,

Thank you for posting your query on Microsoft Community.

I would appreciate if you can provide us the following information to help us understand the issue better.

• What happens when you try to import pictures from camera? Do you get any error message?
• Does your camera gets detected by Windows when you connect it?

Let's try the steps below to import photos from camera to your PC.

• 
  Connect a camera your PC.
  
• 
  Open the Photos app.
  
• Swipe up from the bottom edge.
  
  (If you're using a mouse, right-click within the app.)
• 
  Tap or click Import.
  
  If you have problems or want to import from a DVD, see
  Import photos and videos from a camera, phone, or DVD.
  
• 
  Tap or click the device you want to import from.
  
• 
  The app automatically searches for all photos and videos that it hasn’t imported before and selects them. You can also swipe down on or click each photo and video you want to import, or tap or click
  Select all.
  

Also Uninstalling and reinstalling the camera driver may help us in getting this issue resolved.

Step 1: Uninstall the Drivers.

a. Press “Windows Logo” + “X” keys on the keyboard.

b. Click on “Device Manager” from that list.

c. Search for the Camera driver in the list, right click on it and then select “Uninstall”. On the un-installation window, if you have an option: “Delete the driver software for this device” you may select that and then remove the corrupted drivers
from the computer.

d. Follow the on-screen instructions to complete it and then restart the computer if prompted.

After the restart, please go ahead with the next steps to install the latest drivers and check if that resolves the issue.

Update Driver Software from the Manufacturer’s website:

Step 2: Go to the Computer or Camera manufacturer’s website and search for the latest Windows 10 drivers available and then install it by following the instructions given in the website.

Hope it helps. Please let us know on the status of this issue. We will be glad to assist you.

Thank you.

 

Unable to import photos from my camera to my PC

Hello,

Thank you for your interest in Windows 10!

I would appreciate if you can provide us the following information to help us understand the issue better.

• What happens when you try to import pictures from camera? Do you get any error message?
• Does your camera gets detected by Windows when you connect it?
• What is the make and model of your camera and PC?

Let's try the steps below to import photos from camera to your PC.

• 
  Connect a camera your PC.
  
• 
  Open the Photos app.
  
• Swipe up from the bottom edge.
  
  (If you're using a mouse, right-click within the app.)
• 
  Tap or click Import.
  
  If you have problems or want to import from a DVD, see
  Import photos and videos from a camera, phone, or DVD.
  
• 
  Tap or click the device you want to import from.
  
• 
  The app automatically searches for all photos and videos that it hasn’t imported before and selects them. You can also swipe down on or click each photo and video you want to import, or tap or click
  Select all.
  

If the camera is not detected when you connect it to Windows, there could be possibility of driver issue. Uninstalling and reinstalling the camera driver may help us in getting this issue resolved.

Step 1: Uninstall the Drivers.

a. Press “Windows Logo” + “X” keys on the keyboard.

b. Click on “Device Manager” from that list.

c. Search for the Camera driver in the list, right click on it and then select “Uninstall”. On the un-installation window, if you have an option: “Delete the driver software for this device” you may select that and then remove the corrupted drivers
from the computer.

d. Follow the on-screen instructions to complete it and then restart the computer if prompted.

After the restart, please go ahead with the next steps to install the latest drivers and check if that resolves the issue.

Update Driver Software from the Manufacturer’s website:

Step 2: Go to the Computer or Camera manufacturer’s website and search for the latest Windows 10 drivers available and then install it by following the instructions given in the website.

Hope it helps. Please let us know on the status of this issue. We will be glad to assist you.