Windows 10: Problem launching a game

Yesterday I updated my account details by changing my default email and now the game minecraft that I already have downloaded wont launch. Would changing my details have caused this?

:)

 

Launching games

Hi Wesley,

Windows 10 is gamer-friendly by design. If an issue like being unable to launch a game happens, it can be caused by outdated display driver or other factors that cause conflict when launching the app. For us to better assist you, we'd like to ask for additional
information. Please answer the following:

• What build and version of Windows 10 are you using?
• Are you getting an error message when launching the game?
• Have you made any changes to the settings or installed updates prior to this issue?
• What troubleshooting steps have you tried so far?
• What specific games are you having issues with?

We will wait for your response.

 

Game not launching on Windows 10

Hi InvincibleHawk8,

There's a lot of possible reasons why you're unable to launch your game on Windows 10. To help you resolve this concern, I need to gather more information. Kindly answer the questions below:

• When did the issue start?
• Are you experiencing this concern with all of your games?
• What are the troubleshooting steps you have done so far?
• Have you tried uninstalling and reinstalling the affected game?

In the meantime, I recommend that you perform the troubleshooting steps below:

Step 1: Run the troubleshooter for Windows apps using the link below. This can help remove problems with an app from Microsoft Store.

Click here

Step 2: Check for updates for apps and games from Windows Store. Kindly click the link below to proceed:

Check for updates for apps and games from Windows Store

Step 3: Delete Temporary files. This will help delete temporary files that have been stored on your computer.

1. Click Start and click Settings.
2. Select System.
3. Select Storage.
4. Select This PC.
5. Click Temporary files.
6. Choose Temporary files.
7. Click Remove files.

Step 4: Reset the game from the Settings menu.

1. Click Start and click Settings.
2. Select System.
3. Select Apps and features.
4. Find the game and click Advanced options.
5. Click Reset. You need to restart your computer to let the changes take effect.
   

Kindly update us with the results, so that we can assist you further.

 

Trying to launch game, receiving error code: 0xc000007b

Hi,

There are a lot of possible reasons why you are getting this error code: 0xc000007b when launching a game. One of which is having a corrupted game file. To help you resolve this concern, we need to collect more information. Kindly answer the questions below:

• Are you experiencing the issue with your other games?
• Have you made any changes on your computer prior to this concern?
• What are the troubleshooting steps you have done so far?
• Have you tried uninstalling and reinstalling the affected game?

Meanwhile, we suggest that you run the troubleshooter for Windows apps. This can help remove problems with an app from Microsoft Store. To do this, kindly refer to the link below:

Click here