Windows 10: Problem: My webcam only displays a black screen and red dot?

https://preview.redd.it/phdd6sr0iwd...bp&s=95c833dbd1f12a3c2f2d164ccc429d4e62b13736

I have updated all of my drivers and allowed the camera on apps. This also happens on Zoom where the webcam will only display a black screen with a red dot at the bottom. What is the issue here and how should I fix this? This is the laptop webcam.

submitted by /u/nowuk
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:)

 

Issue with black screen, dual display, ATI Integrated GPU

Hi,

I suggest you to follow the below methods and check if it helps.

Method 1: I suggest you to go to device manager and disable the display drivers, check whether the issue persists or not.

• Press Windows + X keys and click
  Device manager.
• Click to expand Display adapters, right click the second adapter and click
  Disable.
• Restart the computer and check whether the issue persists or not.
• Repeat the same steps to disable the first display adapter and check if it helps.

If you find the issue is with anyone of the display adapters then, I suggest you to update the display drivers from the manufactures website for Windows 10 and check if it helps.

Method 2: I suggest you to follow the steps form the below article for
“Black Screen” issues and check if it helps.

Troubleshoot black screen problems

http://windows.microsoft.com/en-us/windows-10/troubleshoot-black-screen-problems

Please get back to us with an update on this issue, we will be happy to assist you further.

Thank you

 

My webcam started displaying a black and white picture on Windows 10

Hi Luke,

There are various reasons why your webcam displays black and white images. One of the possible causes is an outdated driver. For us to better isolate the issue, kindly answer the following questions:

• What troubleshooting steps have you taken to get this resolved?
• Did you encounter the same issue when you tried to connect it to another computer?

Meanwhile, we recommend that you follow the steps provided in this article: Camera app and webcams help. This will provide you
solutions on some issues with your webcam by stopping all app's processes and installing driver updates.

Update us with the outcome and if you need further assistance.

Regards.

 

Black screen after updating display drivers

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that after upgrading the graphics drivers, you are receiving a Black screen. I’ll certainly assist
you with the issue.



However, please let us know:

• 
  When exactly do you see a black screen?
  

• 
  Are you able to boot the computer to the login in screen?
  
• 
  What is the make and model of the computer?
  

I suggest you to try refreshing the graphics driver by using the key sequence
Windows logo key + Ctrl + Shift + B and see if that helps.



I would suggest you to try booting the computer into Safe Mode and try disabling the display driver. Refer
the article on Start
your PC in safe mode in Windows 10.



After booting the computer to Safe Mode, refer the steps mentioned below:

1. 
   Press
   Windows logo key + X, and select Device Manager.
   
2. 
   Expand
   Display Adapters.
   
3. 
   Right click on the
   Display driver and select Disable device.
   
4. 
   Restart the computer.
   

If this allows you to boot the computer to normal mode, try uninstalling the driver.
To do this, refer the steps mentioned below:

1. 
   Press
   Windows logo key + X, and select Device Manager.
   
2. 
   Expand
   Display Adapters.
   
3. 
   Right click on the
   Display driver and select Uninstall.
   
4. 
   Restart the computer.
   

Let us know how it goes.



Regards,

Nikhar Khare

Microsoft Community - Moderator