Windows 10: Problem setting up Cortana

Hey,
So I thought I'd give Cortana a try since I can turn it off again if I don't want it, however I get to the point where it makes me login, I enter my email address and password and then it takes me to the next step where it tells me something like you need to enter your current password just one more time.
I enter the same password one last time and it tells me it's wrong.
I go through it all over again and reset my password and try again, go though the first login and get to the second stage where it asks me to enter my password one "last" time, and I do and it tells me it's wrong again.
Try a third time, this time leaving the password blank on the 2nd step and still fails.
Anybody know what I'm doing wrong here?
Thanks

Edit: I know the password is correct as I've used it to login to live this morning, so not sure why it's not accepting it in the 2nd stage of the Cortana setup.

:)

 

Problem in setting up cortana

Hi Sourav,

Welcome to Microsoft Community.

- Are you using Microsoft account or Local account?

I suggest you to follow the steps given below and check if it helps:

1. Type Manage your Accounts
in the search bar

2. Click on Your Accounts.

3. Click on Sign in with a local account instead.

4. Enter the Microsoft password if prompted.

5. Follow the on screen instructions to configure Local account.

6. Restart your PC.

7. Follow the same steps and change to Sign in with a Microsoft account instead.

8. Sing in to Cortana and check.

Let us know the status.

Regards,

Guru Kiran

 

Problem in setting up cortana

Hi,

I apologize for the delay.

I suggest you to create a new user account and check if the issue persist in that account.

Create a user account

http://windows.microsoft.com/en-us/windows/create-user-account#create-user-account=windows-10

Let us know the status of the issue with apps.

Regards,

Guru Kiran

 

Between the lines I can read that you are at the moment using Windows 10 with a local account. Cortana requires you convert it to a Microsoft Account, Cortana can't be used when signed in to Windows with a local account. You can read more about the differences between the local and MS accounts in the beginning of this tutorial: Microsoft Account - Switch to in Windows 10 - Windows 10 Forums

When signed in to Windows with a local account and setting up Cortana, it converts your account to an MS account. That's the phase one, Cortana asking you your MS account email address and password. The phase two is kind of "identity check", Windows wants to know it's you and not just someone else who just happened to find your PC already signed in to desktop. That's why it asks you to give one last time the password of your old Windows 10 local user account.

Example: Mr. Larry Laffer has used Windows 10 with a local account Larry, password MyWindowsPassword. He has an email address, a Microsoft account L: larry.laffer@googleyahoomicrosoft.com, password MyEmailPassword. In phase one Cortana needs him to enter the MS account email and password (larry.laffer@googleyahoomicrosoft.com, password MyEmailPassword), and then in phase two the password of the local account Larry is currently signed in to Windows (MyWindowsPassword).

Short: phase one, enter your MS account email and its password, phase two enter your current local account's password.

Please notice that when you do this your whole user profile, user account will be converted to a Microsoft account and in the future you sign in to Windows using this email address and its password, not your old local account and its password. If you at any point decide to go back to local account, you can find instructions here: Local Account - Switch to in Windows 10 - Windows 10 Forums

 

Thanks Kari,

I'll give that another shot tonight when I get home. Indeed when I first installed 10 (upgraded to 10) I used my Microsoft account but then I converted it to a local account and got rid of all traces of the Microsoft account from my computer. I don't use a password to login to my computer at home since it's only me and the partner and it's a local account.

I'm guessing my big stumbling block here is that I am using a local account instead of a Microsoft account to use my computer.

Is it possible to have both a local account and a MS account on the same installation of 10?

 

Yes. You can have as many user accounts on the same Windows 10 machine as you want to, a mix of local and Microsoft accounts. In fact although I am a fan of MS account, loving the OneDrive and Cortana integration, I have at least one local admin account on all my machines.

See this tutorial for various options: User Account - Add in Windows 10 - Windows 10 Forums