Windows 10: Problem Uninstalling Printer Software

Hi,

When Scanning to computer (JPEG Image) my image is being split and apparently the fix is to open the Printer software and change an advanced setting to turn off auto-crop. It's an HP envy 5530 Printer.

I can't seem to get into the HP Printer assistant without reconnecting the printer via the 'connect a new printer' option on the wizard, but that is failing each time.

So the guidance from there is seems to be that I have to Uninstall my printer software and reinstall it. but that's failing as well, I get the following message;







Would be grateful if anyone could offer some idiot-proof advice from here.

Thanks

:)

 

Win 10 - Uninstall/Print Problems

Hi,

I appreciate for trying the steps to uninstall the printer.

Before we proceed with troubleshooting, I would need little information on the issue.

• 
  Is the printer connected through wired or wireless?
  
• 
  When you say “uninstall/remove device from system part just hangs with a green bar that continues blissfully” what exact error message/error code do you receive?
  
• 
  Are you the admin of the computer?
  

Let’s follow the steps below to uninstall the printer.

As an initial steps, I suggest you to try uninstalling the printer application through Programs and Features and check if it helps.

• 
  If your printer connects to the computer with a USB cable, disconnect the cable from the printer.
  
• 
  Search Windows for programs and features, then click Programs and Features in the list of results.
  
• 
  In the list of installed programs, click your HP printer name, then click Uninstall or Yes.
  
• 
  Follow the on-screen instructions to complete the software removal.
  
• 
  Restart the computer.
  

If the issue persists, try the troubleshooting steps mentioned in the below help article and check if it helps.

Reference: HP Printers - Uninstalling the Printer Software (Windows) | HP® Customer Support

Hope this helps you. Do reply if you need further assistance on Windows 10.

Thank you.

 

Windows 10 update cause printer problem with: "Printer not activated - Error - 20"

Hi John,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

I understand your concern about accessing the printer after the Windows Update, we will help you with this issue.

Do let us know the following:

• What is the make and model of your device?
• How is the printer connected to the computer, locally or through network?
• Have you tried any troubleshooting steps to resolve this issue?

I suggest you to try the below and check if it helps.

Step 1: I suggest you to update the drivers for printer and check.

• 
  Right click on the Start button from the desktop and select
  Device Manager.
  
• 
  Locate and expand Print queue.
  
• 
  Right-click on the printer driver
  that is listed and click Update driver software.
  

Step 2: I suggest you to run the printer troubleshooter from
“Fix printer problems”
and then check if this fixes the issue.

Hope it helps. Reply to the post with an updated status of this issue and required information, we will be happy to help you further.

 

Printer Problem

Hi John,

Welcome to Microsoft Community and thank you for your interest in Windows 10.

I understand the inconvenience that you are experiencing. I will definitely assist you.

Please try the below suggestion provided and check if it helps to resolve the issue.

Method 1.

I would suggest you to run Printer troubleshooter and check if it helps.

• 
  Type troubleshooting on the search bar and click on
  Troubleshooting.
  
• 
  Click on Troubleshooting and click on print on
  printer Hardware and Sound.
  
• 
  Click on Advanced on the Printer troubleshooter dialog box and click on Run as administrator (Enter the credentials if required).
  
• 
  Click on Next and follow onscreen instruction complete the Printer troubleshooter.
  

If the issue still persist try the below information provided.

Method 2.

In certain cases installing updated driver won’t work, so I suggest you to uninstall the printer driver and then reinstall the latest driver from the manufacturer website in compatibility mode. Follow the steps:

Step 1.

• 
  Press Windows key + R.
  
• 
  Type devmgmt.msc in the box and hit
  Enter.
  
• 
  Go to Printer queues and uninstall the
  driver.
  

Step 2.

• 
  Download the latest printer driver from the manufacturer’s website.
  
• 
  Right-click on the setup file of the driver and select Properties.
  
• 
  Select Compatibility tab.
  
• 
  Check Run this program in Compatibility mode.
  
• 
  Let the driver install and then check the functionality.
  

Hope this helps. Post us with status we will be glad to help you.