Windows 10: Problem using Quick Assist

Discus and support Problem using Quick Assist in Windows 10 Software and Apps to solve the problem; I have used Quick Assist for the first time to support a remote user. I find the screen of the remote user is over scanned, full screen windows cannot... Discussion in 'Windows 10 Software and Apps' started by Davmax1589, Aug 21, 2018.

  1. DAVMAX1589
    Davmax1589 Win User

    Problem using Quick Assist


    I have used Quick Assist for the first time to support a remote user. I find the screen of the remote user is over scanned, full screen windows cannot be closed and the task bar is not visible. Can somebody advise how to overcome this issue?

    :)
     
    Davmax1589, Aug 21, 2018
    #1
  2. GORDON99
    gordon99 Win User

    Quick Assist Problem


    I would be obliged if someone could provide an answer to this problem. I use a laptop running on Windows 10 Home Edition. My daughter, who lives many miles from me, has a laptop running on Windows 10 Pro edition. I have used Quick Assist a couple of times to help her and on both occasions Quick Assist worked fine.

    My wife has a desktop PC running on Windows 10 Home Edition.. Her PC and my laptop are in the same room and we both connect by Wi-Fi to the router. Just for interest I tried running Quick Assist between our two computers. The connection set up OK but dropped out after a couple of minutes each time I tried. Can anyone suggest why this should happen? Clearly, it is of no consequence in these circumstances but I am very interested to know what is going wrong.
     
    gordon99, Aug 21, 2018
    #2
  3. JOSHUA HER1
    Joshua Her1 Win User
    Quick Assist

    Hi Henry,

    It's possible that your computer's Internet Options is not set properly, that's why you're experiencing issues with Quick Assist. Kindly make sure that your computer is allowed to save encrypted pages by following these steps:

    • Type internet options on the search bar.
    • Click on Internet Options.
    • Click on Advanced.
    • Scroll down, and make sure that Do not save encrypted pages to disk is unchecked.
    • Click OK.

    Once done with the steps, try to use Quick Assist again, then check if the issue persists.

    Don't hesitate to reach out to us if you need further assistance with your concern.
     
    Joshua Her1, Aug 21, 2018
    #3
  4. LEMUEL CIE
    Lemuel Cie Win User

    Problem using Quick Assist

    Reset Quick Assist settings

    Hi,

    Thank you for the information. Stability of connection in Quick Assist depends on the internet connection. We suggest to make sure that you are connected to stable internet. To help you with this, please perform the following steps below:

    • Press Windows key + I to open Settings.
    • On Settings, choose Apps & features.
    • On the left pane, choose Programs and Features.
    • Then, look for Quick Assist and click on it.
    • Choose Advanced options, then Repair.

    Let us know how it goes.

    If you think this was useful, do not hesitate to "mark it as an answer" to help those who are facing the same problem.
     
    Lemuel Cie, Aug 21, 2018
    #4
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Problem using Quick Assist

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