Windows 10: Problem when pressing 3 on number pad

i recently was gifted a MageGee MK Storm keyboard that registers the NUMPAD3 and numpad ENTER as in when just the 3 key is pressed, it registers as the 3 key and the enter key being pressed simultaneously. How can I fix this?

:)

 

Number pad that comes with Sculpt wireless keyboard.

Hi,

This problem may occur due to an outdated or corrupted device driver. For us to provide the best resolution possible, we'll be needing additional information:

• Is the number pad device visible on Device Manager?
• Is the wireless keyboard working on your computer?

Meanwhile, we suggest following the troubleshooting steps provided on this
article. It contains information and basic troubleshooting steps regarding keyboard problems in Windows.

We're looking forward to your reply.

 

My Microsoft Number Pad Isn't Working

Hi, SteveK455,

Sorry to hear you're experiencing this issue.

This could be a problem with pairing with Windows. Here is some troubleshooting that you can try and should fix this problem.

Step 1: Remove the device from Windows

1-Click on Start then click on Settings

2-Click on Devices then click on Bluetooth & other devices

3-Check that the Microsoft Number Pad is shown on the list, click on that and select Remove device and confirm

Step 2:Run the Bluetooth troubleshooter

1-Click on Start then click on Settings

2-Click on Update & Security

3-Click on Troubleshoot then click on Additional troubleshooter

4-Search for the Bluetooth troubleshooter and click on that then click on Start

5-Then follow the instructions

Step 3: Connect your keyboard

1-Press and hold the pair button on the bottom of the number pad for 5 seconds or until the LED light starts to flash and enter pairing mode

2-On your Windows 10 PC, select Connect if a notification appears for your number pad, then wait for it to get set up

4-If you don't see the notification. Select Start, then select Settings > Devices > Bluetooth & other devices > Add Bluetooth or other devices > Bluetooth > Microsoft Number Pad > Done

 

number pad


Did you press the Num Lock button? On mine by default it does what is listed under the numbers, the arrows etc. If I press the Num Lock key then the numbers work.