Windows 10: Problem when trying to sign-in to Xbox

Split from this thread.​

I was asking a question about attempting to sign into xbox, which is new. I was sidelined into a windows 10 disussion, which is a little wierd. Sorry, not really pleased with the simply attempting to use my xbox. I heard they have had technical problems with signing on.

:)

 

Xbox live sign-in fail

Hi,

An interruption with the Xbox Live server and failure to authenticate the Xbox login information are possible reasons as to why you're encountering this issue.
Kindly answer the following questions for us to advise the best approach in resolving this issue:

• Are you using the same Microsoft account to sign in to the Xbox app, the games, and the Windows 10 PC?
• Are you getting any error messages when signing in to your Xbox account and the games?

To determine if your Xbox profile is working properly, we suggest that you sign in to
Xbox.com. If you can sign in, that means your profile is all good. Otherwise, follow the on-screen prompts on how to update your account information.

 

Can't sign in to xbox app on windows 10 laptop

Thank you for the information. Can you tell us if you have another Microsoft accounts associated with your Windows 10? Also, can you tell us if you recently changed your account password? For us to isolate more your concern, we suggest that you sign in your
Microsoft account online through Xbox.com to make sure that you can access it normally. If so, let's remove the account that you're trying to sign in on the Xbox app by performing the following steps:

• On your PC, press the Windows key and select the gear icon to access
  Settings page.
• Go to Accounts.
• Find the Microsoft account you used to sign in to the Xbox app and select
  Remove.
• Go back to the Xbox app and sign in with the Microsoft account you just removed.

Do get back to us with the results. We'd be more than willing to provide you additional help.

 

Can't sign in to xbox app on windows 10 laptop

Thank you for that information. Let's try to clear the local Xbox identity data on your computer. This will help you remove the Xbox cache on Windows 10 that could be corrupted. To get started, kindly perform the following steps:

• Open File Explorer.
• In the address bar, paste the following: %userprofile%\AppData\Local\Packages\Microsoft.XboxIdentityProvider_cw5n1h2txyewy\AC\TokenBroker
• If there are Accounts and Cache folders available make sure that you delete them.
• After removing the cache, try to start Xbox app again.

If the troubleshooting didn't work, we suggest that you contact our Xbox Support team to further investigate what's causing you unable to sign in on the Xbox app. You may reach them on this
link.

If you need further assistance, don't hesitate to reply to this post anytime.